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Accepted
Kalle Richter
Asked: 2018-02-14 07:23:17 +0800 CST

Where to report issues of snaps?

  • 772

I don't seem to find any information where to report issues with snaps, i.e. applications which are installed through snap install instead of the system package manager apt-get.

Since most bug reports on launchpad.net are simply ignored, but still make sense to be filed, I'd like to make sure that I'm not doing something even more hopeless when filing bugs with ubuntu-bug or manually on launchpad.net.

The fact that apport says that a package isn't installed shouldn't say too much because it usually takes years until this tool is upgraded to reflect changes in the requirements.

launchpad bug-reporting snap

3 Answers

  1. Best Answer

    When you run $ snap info <snap-name> you will see a contact field. This will tell you how to talk to the developer, or where can you find that information.

    $ snap info parity
name:      ...
summary:   ...
publisher: ...
contact:   https://parity.io
[...]
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  2. If the Snap is misleading, violates trademark, contains malware, or for some other serious reason should be suspended from distribution by snapd, then report the offending snap to Canonical maintainers of the Snap Store. DON'T report ordinary bug this way -- contact the snap author directly for ordinary bugs.

    1. Find the Snap Package page in the Snap Store. Here's an example of the Hello World snap page in the Snap Store:

    enter image description here

    1. Scroll down to the bottom of the page. Click on the "Report this app" link.

    enter image description here

    1. Detail your discovery of malware, trademark violation, security problem, etc. DON'T report ordinary non-security bugs here -- contact the Snap author directly for those.

    enter image description here

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  3. The official answer is: If is from canonical, sending a email to [email protected] with the bug.

    For test the message try execute ubuntu-bug <snap package here> and see the email or link to contact for issues or execute snap info <package> | grep contact:.

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