Home / ubuntu / Questions / 1076960
In Process
Dave La
Asked: 2018-09-21 07:32:45 +0800 CST

Fresh Install Ubuntu 18.04. USB Storage Devices are not recognized

  • 772

Recently installed 18.04 on a fresh hard drive. Everything seems to work, including usb keyboard/mouse, but not usb storage devices. The usb storage devices (I've tried three different ones) all work on other computers running both Windows and Linux.

Here's the output of lsusb (the usb storage device is PNY):

Bus 002 Device 004: ID 04f2:0116 Chicony Electronics Co., Ltd KU-2971/KU-0325 Keyboard
Bus 002 Device 003: ID 046d:c077 Logitech, Inc. M105 Optical Mouse
Bus 002 Device 007: ID 154b:fa64 PNY 
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

And here's the output of dmesg:

[  339.995508] usb 2-1.3: new high-speed USB device number 7 using ehci-pci
[  340.104627] usb 2-1.3: New USB device found, idVendor=154b, idProduct=fa64, bcdDevice=10.75
[  340.104632] usb 2-1.3: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[  340.104636] usb 2-1.3: Product: USB 3.0 FD
[  340.104639] usb 2-1.3: Manufacturer: PNY Technologies
[  340.104642] usb 2-1.3: SerialNumber: IN1311210000000000000001
[  340.126765] uas: Unknown symbol usb_stor_sense_invalidCDB (err 0)
[  340.126800] uas: Unknown symbol usb_stor_adjust_quirks (err 0)

And finally, fdisk only shows the hard drive:

sudo fdisk -l
Disk /dev/sda: 446 GiB, 478888853504 bytes, 935329792 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disklabel type: dos
Disk identifier: 0x26f11458

Device     Boot Start       End   Sectors  Size Id Type
/dev/sda1  *     2048 935327743 935325696  446G 83 Linux

Attempted fixes:

  • I've tried blacklisting the device
  • I've tried odd solutions like switching nvidia drivers away from nouveau drivers
  • I've tried updating to the latest kernel.
  • The issue seems to be isolated to a software/OS issue cause this PNY drive is also a USB live stick which can be booted into.

Still can't connect any usb storage devices. Please help!

usb-storage 18.04

2 Answers

  1. From RedHat:

    Resolution

    Try loading usb_storage module manually by ignoring install configuration.

    Raw

    modprobe --ignore-install usb_storage
modprobe uas

    Root Cause

    Check if the usb_storage module is blacklisted. Module uas has dependency of usb_storage module. As usb_storage was blacklisted, uas was not able to be loaded, and usb was not detected.

    • 2

  2. I ran into this same issue today on an older RHEL host trying to mount a USB to archive some files. uas: Unknown symbol usb_stor_sense_invalidCDB (err 0) uas: Unknown symbol usb_stor_adjust_quirks (err 0)

    I ran these recommended commands. modprobe --ignore-install usb_storage modprobe uas

    I ran this query again and it reported the error as resolved. dmesg | grep -i usb

    Bonus: The modprobe command also automounted the USB for me under /run/media

    • -1