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hgminh
Asked: 2018-10-13 19:16:51 +0800 CST

Ubuntu 18.04 cannot recognize Intel Wireless-AC 9260

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I just install Ubuntu 18.04 yesterday, and it seems like Ubuntu cannot detect wifi adapter. The card is working on Windows, so it should not be a problem. I also have the same firmware as the one stated on Intel website (iwlwifi-9260-th-a0-jf-a0-34.ucode). Checking the log, I see iwlwifi failed with error -110.

Any idea how to troubleshoot this issue?

Thanks,

Below is the details log:

$ lspci | grep Network
03:00.0 Network controller: Intel Corporation Device 2526 (rev 29)

$ dmesg | grep iwlwifi
[    2.536811] iwlwifi 0000:03:00.0: enabling device (0000 -> 0002)
[    2.570596] iwlwifi: probe of 0000:03:00.0 failed with error -110
[  382.228750] iwlwifi: probe of 0000:03:00.0 failed with error -110

$ iwconfig
lo        no wireless extensions.
eno1      no wireless extensions.

$ modinfo iwlwifi
filename:       /lib/modules/4.15.0-29-generic/kernel/drivers/net/wireless/intel/iwlwifi/iwlwifi.ko
license:        GPL
author:         Copyright(c) 2003- 2015 Intel Corporation <[email protected]>
description:    Intel(R) Wireless WiFi driver for Linux
firmware:       iwlwifi-100-5.ucode
firmware:       iwlwifi-1000-5.ucode
firmware:       iwlwifi-135-6.ucode
firmware:       iwlwifi-105-6.ucode
firmware:       iwlwifi-2030-6.ucode
firmware:       iwlwifi-2000-6.ucode
firmware:       iwlwifi-5150-2.ucode
firmware:       iwlwifi-5000-5.ucode
firmware:       iwlwifi-6000g2b-6.ucode
firmware:       iwlwifi-6000g2a-6.ucode
firmware:       iwlwifi-6050-5.ucode
firmware:       iwlwifi-6000-6.ucode
firmware:       iwlwifi-7265D-29.ucode
firmware:       iwlwifi-7265-17.ucode
firmware:       iwlwifi-3168-29.ucode
firmware:       iwlwifi-3160-17.ucode
firmware:       iwlwifi-7260-17.ucode
firmware:       iwlwifi-8265-34.ucode
firmware:       iwlwifi-8000C-34.ucode
firmware:       iwlwifi-9260-th-b0-jf-b0-34.ucode
firmware:       iwlwifi-9260-th-a0-jf-a0-34.ucode
firmware:       iwlwifi-9000-pu-a0-jf-b0-34.ucode
firmware:       iwlwifi-9000-pu-b0-jf-b0-34.ucode
firmware:       iwlwifi-9000-pu-a0-jf-a0-34.ucode
firmware:       iwlwifi-QuQnj-a0-hr-a0-34.ucode
firmware:       iwlwifi-QuQnj-a0-jf-b0-34.ucode
firmware:       iwlwifi-QuQnj-f0-hr-a0-34.ucode
firmware:       iwlwifi-Qu-a0-jf-b0-34.ucode
firmware:       iwlwifi-Qu-a0-hr-a0-34.ucode
srcversion:     6BA065AF04F0DFDB8D91DBF
depends:        cfg80211
retpoline:      Y
intree:         Y
name:           iwlwifi
vermagic:       4.15.0-29-generic SMP mod_unload 
signat:         PKCS#7
signer:         
sig_key:        
sig_hashalgo:   md4
parm:           swcrypto:using crypto in software (default 0 [hardware]) (int)
parm:           11n_disable:disable 11n functionality, bitmap: 1: full, 2: disable agg TX, 4: disable agg RX, 8 enable agg TX (uint)
parm:           amsdu_size:amsdu size 0: 12K for multi Rx queue devices, 4K for other devices 1:4K 2:8K 3:12K (default 0) (int)
parm:           fw_restart:restart firmware in case of error (default true) (bool)
parm:           antenna_coupling:specify antenna coupling in dB (default: 0 dB) (int)
parm:           nvm_file:NVM file name (charp)
parm:           d0i3_disable:disable d0i3 functionality (default: Y) (bool)
parm:           lar_disable:disable LAR functionality (default: N) (bool)
parm:           uapsd_disable:disable U-APSD functionality bitmap 1: BSS 2: P2P Client (default: 3) (uint)
parm:           bt_coex_active:enable wifi/bt co-exist (default: enable) (bool)
parm:           led_mode:0=system default, 1=On(RF On)/Off(RF Off), 2=blinking, 3=Off (default: 0) (int)
parm:           power_save:enable WiFi power management (default: disable) (bool)
parm:           power_level:default power save level (range from 1 - 5, default: 1) (int)
parm:           fw_monitor:firmware monitor - to debug FW (default: false - needs lots of memory) (bool)
parm:           d0i3_timeout:Timeout to D0i3 entry when idle (ms) (uint)
parm:           disable_11ac:Disable VHT capabilities (default: false) (bool)

UPDATE: I tried to update to kernel 4.18 which use newer firmware but got the same issue.

drivers firmware 18.04 iwlwifi

6 Answers

  1. Best Answer

    It is a problem with fast startup mode of Windows. I think because in that mode, Windows keeps the wireless adapter for itself when shut down. hence Linux cannot detect it.

    Just go into Settings > Power & Sleep > Choose what power button does > Shut down setting > uncheck the Turn on fast startup > save change and it will work.

    • 32

  2. The Intel 9260-AC Wireless Chipset doesn't work in newer Linux kernels (ex: Ubuntu 18.04).

    Here is the kernel bugreport that can be checked for the status.

    In my case this was affecting a freshly bought: Lenovo IdeaPad/Yoga S730.

    The solution for me was to install Ubuntu 16.04 with an older kernel, which worked without any issue

    Edit 2021-01-18

    The wireless adapter in the IdeaPad/Yoga S730 is working fine on ubuntu 20.04

    • 4

  3. iwlwifi-9260-th-b0-jf-b0-34.ucode is included in the package linux-firmware in Ubuntu Bionic.

    Try upgrading or reinstalling the package.

    apt-get --reinstall install linux-firmware

    Don't try to manually install from an archive provided by Intel. Always try to find a package that provides the driver if possible.

    • 3

  4. I just want to reach back in time from up here in THE DISTANT FUTURE, Jan 2020, and say I had the same problem with an Asus Zenith Extreme Alpha motherboard with the Wireless-AC 9260 not being recognized by Ubuntu 18.04.

    I tried downgrading to 16.04, to no avail. Also tried updating the firmware; nope.

    But the wired Ethernet worked, and a simple dist-upgrade did the trick for me.

    • 1

  5. I recently had the same issue in Kubuntu 18.04. I don't have any windows installed, so no fast bootup or issues like that. But whenever I shut down, I used to use the buttons from the start menu (Win Key -> Leave -> Shut Down) to shut down. I suspect that might not be shutting down my system well. So I shut down the PC completely using Linux's usual shutdown command:

    sudo shutdown -h now

    I haven't looked into what command Kubuntu runs to turn off the system, but once I turned off using the above command and turned it back on, the error disappeared, and the wifi started working again.

    • 1

  6. Yeah, seems like it might be a bug (intel driver). The card itself works but on the Additional Drivers tab it shows up as greyed out.

    sudo lspci -v
...
3b:00.0 Network controller: Intel Corporation Wireless-AC 9260 (rev 29)
    Subsystem: Intel Corporation Wireless-AC 9260
    Flags: bus master, fast devsel, latency 0, IRQ 16
    Memory at ed400000 (64-bit, non-prefetchable) [size=16K]
    Capabilities: [c8] Power Management version 3
    Capabilities: [d0] MSI: Enable- Count=1/1 Maskable- 64bit+
    Capabilities: [40] Express Endpoint, MSI 00
    Capabilities: [80] MSI-X: Enable+ Count=16 Masked-
    Capabilities: [100] Advanced Error Reporting
    Capabilities: [14c] Latency Tolerance Reporting
    Capabilities: [154] L1 PM Substates
    Kernel driver in use: iwlwifi
    Kernel modules: iwlwifi
....

    see: https://bugs.launchpad.net/ubuntu/+source/software-properties/+bug/1859308 from thread: Ubuntu 18.04 intel wireless ac 9260 "This device is not working" under additional drivers, but wifi is working

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