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Christians
Asked: 2018-12-28 16:53:33 +0800 CST

18.10 new install freezes with intel_pipe_update_end [i915] / Atomic update failure

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My 18.10 installation started to freeze a few days ago and strangely, even reverting to trusty 18.04 did not help. I am submitting this from Windoze and feel defeated.

  • After reinstall of 18.10 the system freezes within 10 seconds to a minute, from dmesg:

    kernel: [ 54.156332] [drm:intel_pipe_update_end [i915]] *ERROR* Atomic update failure on pipe B (start=3401 end=3402) time 379 us, min 1192, max 1199, scanline start 1191, end 1217

    Before the freeze I can use a terminal, but sudo ls takes several seconds, and as soon as I open Firefox the FF icon gets bigger and bang the system freezes, same for typing into the super-key window after a few letters.

  • same with Xorg and nvidia driver

  • following https://www.dedoimedo.com/computers/intel-microcode-atomic-update.html I added /etc/modprobe.d/i915.conf containing

    options i915 enable_psr=0

    This really seemed to help for a few minutes... but then the system froze again.

  • I reverted back to 18.04, which had worked for many months, but could not install a working system this time. After the boot message it went into Emergency mode with

    tpm_crb MSFT0101:00 [Firmware Bug]: ACPI region does not cover the entire command/response buffer.

  • Adding acpi_os=! to the boot loader does not help.
  • I have the latest BIOS installed with fastboot off.
  • Live USB 18.04 and 18.10 boot fine.
  • In desperation I disabled secure boot half way through my trouble, as I received PKCS#7 signature errors; not sure how relevant this could be. Troubleshooting above is with secure boot off and updates installed.

Please help as I am submitting this from Windoze ...)

nvidia acpi freeze nvidia-geforce 18.10

1 Answers

  1. Could be an installer bug

    How to work around:

    • During install disable network and disable any update of drivers and software.

    • Upon restart the graphics will freeze again, but recovery options do work this time.

    • Plug in LAN cable, start in recovery mode, enable networking, then drop into root.

       sudo apt-get update && sudo apt-get upgrade
 sudo apt install nvidia-driver-390

    See Ubuntu Linux Install Nvidia Driver (Latest Proprietary Driver).

    Now graphics will work. I then switched to using the NVIDIA driver using "Software & Updates":

    screenshot

    My issue and a solution is also described here.

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