After buying and installing a game via the Ubuntu Software Centre, I find the software does not work. But where do I turn to for support?
The game company says it does not support its game ported to Linux as they seemingly where not involved in that. Ubuntu does not seem to provide support unless I pay for it (again) and it seems totally unfair to bug the user community with this issue. I've paid for the software after all...
There is a serious flaw in how Canonical has integrated free and paid software into one app store type thing, without transparent support info (where to get it) for paid software.
Or am I missing something here??
When I got commercial software from the Ubuntu Software Center in 11.10, I was sent an email for each one providing a troubleshooting link in case of issues (different for each package installed). Try checking the inbox of your email account that you use with Ubuntu SSO.
Yes Sorry about this, the Mumbo Jumbo games won't work on intel gfx we have got onto the developers to update the description to include this information. This is not a linux/windows issue but one with the intel hardware and one unfortunately we can do nothing about.
Please goto https://software-center.ubuntu.com/subscriptions/ copy the details for the app then goto https://wiki.ubuntu.com/Pay/FAQs/Refunds follow the steps there and add those details with the fact that you are trying to run it on intel gfx and it is failing. You will be given a refund.
We the Software-Center Team are working to stop this from happening in the future sorry again for any hassles that you've had.