Home / ubuntu / Questions / 1192298
Accepted
Nemgathos
Asked: 2019-11-29 06:10:12 +0800 CST

Thunderbird: Emails in Inbox folder cannot be displayed after migrating from Windows 7

  • 772

When I was migrating from Windows 7 to Ubuntu, I took my Thunderbird profile and copied it into the Thunderbird profile folder under Ubuntu. When I started Thunderbird, everything worked fine and all emails of my three email accounts could be displayed. But there occured an error with just one email account that did not affect the other two: I could not read my emails that were saved in its Inbox folder.

Now, I am able to see the list of all emails in the Inbox folder but I cannot open them. When I try to open a message, a blank page appears. Strangely enough, however, the content of these emails that cannot be displayed is still shown when I am using Thunderbird’s search functionality. Moving the emails in the Inbox folder to another folder does not help. If I do that, they are still not displayed when I click on them.

I do not know why this just happened to one out of my three accounts and why all the emails in its Inbox folder are affected but not the other ones that reside in other folders.

What might be the problem and how can it be fixed?

thunderbird email windows-7 indexing

1 Answers

  1. Best Answer

    I would suggest trying to repair the folder index (.msf) file. This file may become damaged and result in such issues.

    For each profile, Thunderbird stores messages from email folders in files with the same name as the folder's name and with no file extension for example (the Inbox folder's messages are saved in a file called Inbox and the Drafts folder's messages are saved in a file called Drafts and so on ... ). These files contain the complete messages of the corresponding folder and can get very large in size and a size of a few gigabytes is not uncommon. Therefore Thunderbird relies on mail summary files or .msf to avoid slow responses due to loading messages from very large files every time it starts or the user searches for emails.

    Mail summary files or .msf files are used by Thunderbird to index messages in each mail folder. These files only contain messages headers. They are smaller in size and faster to load and search.

    One mail summary file exists for each folder so for example (the Inbox folder will require two files: one is to store the actual full messages which will be called Inbox and the other file which will be called Inbox.msf will contain only messages summary AKA messages headers for indexing and searching purposes).

    If the mail summary file gets corrupted or missing, that is not a big deal because it does not contain the real messages but rather an index or a reference to them and it can be fixed.

    If, however, the messages storage file itself gets corrupted or missing, that's a different story and emails will most likely be lost forever.

    To repair the folder index .msf file, please back up your original profile first then start Thunderbird and right click on the Inbox folder of the affected email account and choose Properties from the menu. Then click on the Repair Folder button like in the image below:

    enter image description here

    After the repair process completes, please restart Thunderbird and check if the problem is solved.

    Workaround:

    If the above method does not work for you, then I would suggest a workaround using Evolution mail client. This workaround is aimed at enabling you to list and view your old inbox messages. Please follow these steps to implement this workaround:

    First: If you do not have Evolution installed, you can install it by running the following command in the terminal:

    sudo apt install evolution

    Second: Start Evolution and go to File menu -> Import and you will be presented with a dialogue box like in the image below:

    enter image description here

    Third: Click the Next button and choose Import a single file like in the image below and click the Next button again like in the image below:

    enter image description here

    Fourth: Click on the field next to Filename to open the file browser like in the image below:

    enter image description here

    Fifth: Brows to your email profile and find a directory named [Mail Account Name].sbd and click on it like in the image below:

    enter image description here

    Sixth: Find the messages file named AllMail or Inbox with no extension depending on your original mail folder and double click it like in the image below:

    enter image description here

    Seventh: Click the Next button like in the image below:

    enter image description here

    Eighth: Choose the destination folder and click the Next button like in the image below:

    enter image description here

    Ninth: Click the Apply button and wait for the operation to finish like in the images below:

    enter image description here

    enter image description here

    Done: Your messages should be available in Evolution mail client in good shape in the destination local folder you chose during this process.

    • 1