Home / ubuntu / Questions / 1262853
Accepted
Felipe G. M. Maia
Asked: 2020-07-29 19:03:00 +0800 CST

Netflix Error Code F7355

  • 772

I have Ubuntu 20.04 LTS (Focal Fosa) minimal installation on my machine.
I can't stream Netflix videos. It returns Error Code F7355.
Same problem happens with Firefox and Chromium.
DRM is activated by default.
I did not have this problem with previous full/normal installations of Ubuntu.

video-streaming minimal-install

1 Answers

  1. Best Answer

    THE ISSUE

    Ubuntu's minimal installation (20.04 and previous versions) doesn't come with one or some codecs required for streaming Netflix. It's not an issue with the web browser (Firefox, Chromium, etc), nor with DRM, since it comes activated by default these days.

    The error message informed by Netflix doesn't help to understand nor to solve the issue (image below copied from https://help.netflix.com/en/node/105186).

    Netflix Error Message Page

    THE SOLUTION

    • Close Firefox.
    • Open the terminal and install FFMPEG:
       sudo apt install ffmpeg
    • Close the terminal.
    • Re-open Firefox.
    • Done!

    NOTES

    • FFMPEG is a complete, cross-platform solution to record, convert and stream audio and video. It's known as the "Swiss-army-knife in the field"!

    • I am just not sure exactly witch of it's dependency libraries solves the problem.
      At Ask Ubuntu Question 1237114 the solution is attributed to libavcodec-extra. Actually, I think libavcodec-ffmpeg-extra56, witch is a dependency of both ffmpeg and libavcodec-extra, is where relies the solution. Didn't try it alone though.

    • 3