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Alex
Asked: 2020-09-23 21:25:49 +0800 CST

Unable to launch 'zoom'-meeting app on ubuntu 16.04.7

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I am trying to use the zoom videoconferencing application on ubuntu 16.04.7, but it does not seem to work.

I installed the probably latest version of zoom using the command

sudo apt install ./zoom_amd64.deb

which might have installed the version 5.3.465578.0920. At the end of the install process I got the message on the terminal

N: Can't drop privileges for downloading as file '/home/alex/Downloads/zoom_amd64.deb' couldn't be accessed by user '_apt'. - pkgAcquire::Run (13: Permission denied)

Not the slightest idea what it means, and if this is maybe the cause of the problem.

However, I am able to 'start' zoom by typing

zoom

This opens a window:

enter image description here

I click on "Sign In" then choose "Sign In with SSO", and here I choose the company domain and click on "Continue".

This opens a web-page which looks like follows:

enter image description here

Here I click on "Open xdg-open" and briefly an icon appears on the screen

enter image description here

which vanishes after about 5 seconds.

If I then click on "Launch zoom" the same pop-up appears, with no change. I uninstalled and reinstalled zoom.

Is there a way to fix this? Or does zoom just not work on ubuntu?

16.04 zoom-meeting

2 Answers

  1. It turns out there was another instance of zoom (?) running.

    To fix this problem you can do

    ps -ef | grep zoom

    and kill every instance you find. Then restart the zoom application!

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  2. Check your dependencies. From the official Zoom support page:

    If the dependencies are not installed when using the terminal or graphical installer, run this command to update the package database, then try installing Zoom again.

    sudo apt update

    If you have issues installing, make sure you have the following dependencies installed:

    libglib2.0-0
libgstreamer-plugins-base0.10-0 
libxcb-shape0
libxcb-shm0
libxcb-xfixes0
libxcb-randr0
libxcb-image0
libfontconfig1
libgl1-mesa-glx
libxi6
libsm6
libxrender1
libpulse0
libxcomposite1
libxslt1.1
libsqlite3-0
libxcb-keysyms1
libxcb-xtest0
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