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Jeremy Walton
Asked: 2024-09-23 04:12:03 +0800 CST

Xubuntu 22.04 freezes randomly during use

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I have an Asus X540S with 4GB RAM which worked fine under Windows XP. To update it I formatted the hard drive and installed Xubuntu 22.04. Most of the time it seems to work fine, then suddenly everything stops and the keyboard and mouse cease to work, the screen displaying the same unresponsive image. The only way to turn it off is by holding down the power button. I have noticed that the power and the hard disk lights are on when this occurs.

I did have some other issues (particularly with Firefox snap), but most of them seem to be resolved now. I have tried several suggestions from forums, but have failed to solve this problem. I have since upgraded to 24.04 where the problem persists.

  • The swap space has been increased to 4GB (on a 1TB hard drive).
  • I have found the /var/crash folder to be empty after the crash.
  • I have disabled hardware acceleration in Firefox (usually it is running when a crash occurs).
  • I have made some changes in the grub configuration file as suggested in a forum.
  • I have disabled the screensavers from autostart.

Does anyone here have any other suggestions, like how can I troubleshoot this problem?

22.04

1 Answers

  1. Best Answer

    This problem appears to be solved in this particular situation now by altering the boot menu in terminal

    1. sudo nano /etc/default/grub

    Alter line with default to this by adding intel_idle.max_cstate=1 to parameters (inside the quote marks)

    GRUB_CMDLINE_LINUX_DEFAULT="quiet splash intel_idle.max_cstate=1"

    Press Ctrl+O to save changes. Enter. Ctrl+X to exit

    1. sudo update-grub
    2. restart computer

    I also increased the swap to 8Gb, double the RAM

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