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João Pinto
Asked: 2011-01-04 07:34:15 +0800 CST

Is there an official Ubuntu free technical support team?

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I have found that there is an "Ubuntu Support Team" at https://launchpad.net/~ubuntu-helpteam but I am not sure it's official or active.
Please note that I am not referring to bug fixing support, I am referring to the broader OS support, with people available to engage users needing support with a problem and drive it to a proper resolution.

Is there an official team for this purpose with a clear scope and activity plan ?

support

1 Answers

  1. Best Answer

    It would appear the "Ubuntu Support Team" that you mentioned has been inactive for over two years. (In fact I don't think it was ever really 'active').

    There are four main places to go for community support:

    You might want to take a look at When should we use Launchpad Answers and when Ask Ubuntu. In my opinion none of these four tools are great for "troubleshooting", but this site is doing a very good job answering a lot of the questions people have about Ubuntu.

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