Home / ubuntu / Questions / 378873
Accepted
matteo
Asked: 2013-11-19 05:21:47 +0800 CST

Can't print any more "Stopped - Filter failed"

  • 772

I have a HP DeskJet 940c. It had always worked.

A few days ago it has suddenly stopped working. Even after reboot, its status ("Printer State") always shows "Stopped - Filter failed" and every time I try to print the job remains "pending" forever.

I have rebooted several times.

Is there any known fix/workaround?

usb

9 Answers

  1. Best Answer

    I assume that the printer worked before. Check your /var/spool/cups directory, and empty it.

    If that does not help, see the instructions for install the necessary plugins for your HP printer here.

    • 6

  2. Im my case, it was due to missing libraries as shown by cups error log fragment:

    D [07/Apr/2014:18:42:50 -0300] [Job 6] /usr/lib/cups/filter/watermarkfilter: error while loading shared libraries: libcupsimage.so.2: cannot open shared object file: No such file or directory
D [07/Apr/2014:18:42:50 -0300] [Job 6] /usr/lib/cups/filter/rastertoprinterbin: error while loading shared libraries: libcupsimage.so.2: cannot open shared object file: No such file or directory

    Pay attention if your printer driver is 32 or 64 bit, so you should install the right libraries arch.

    • 2

  3. In my case, one of my kids borrowed the USB cord. Ubuntu didn't seem to know this. After I uninstalled the printer driver, I noticed the cord missing. Replace cord and driver, now works fine

    • 2

  4. For me, the problem was solved by restarting the print server:

    sudo systemctl restart cups.service
    • 2

  5. This just happened to me out of the blue - yesterday the printer worked. I tried restarting the cups service, and tried restarting the machine, both didn't work. I'm on Ubuntu 16.04.6 LTS.

    What worked for me:

    I updated the installed software packages, after which the problem was gone.

    apt-get update
apt-get upgrade
    • 2

  6. For me, the problem happened because I had restarted the router and the IP address of the printer had changed. I went into the printer configuration in Ubuntu and updated the IP address (which I took from the printer's Network Summary printout) and it worked again after that.

    • 1

  7. As proposed in the comments, removing the printer and adding it again worked for me.

    I did empty the var/spool/cups directory before, but I don't know if this deletion had an impact. I didn't use the HP Device Manager.

    • 1

  8. Start a print job, look into the cups error logs:

    sudo tail -n 100 -f /var/log/cups/error_log

    Check if it is failing due to a missing library. In my case I saw the error:

    error while loading shared libraries: libcupsimage.so.2: cannot open shared object file: No such file or directory

    To find the missing library:

    $ apt-file search libcupsimage.so.2
libcupsimage2: /usr/lib/x86_64-linux-gnu/libcupsimage.so.2

    Install the missing library, and re-run a test print:

    sudo apt-get install libcupsimage2

    Even if that fails, your driver might require 32-bit libraries.

    sudo apt-get install libcupsimage2:i386
    • 1

  9. Removing the printer in system settings and re-installing it using the HP Device Manager fixed the problem for me.

    • 0