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James Bradbury
Asked: 2014-05-05 12:13:18 +0800 CST

hplip documents held but never print

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I have hplip-3.14.4 with an HP Photosmart b210a and recently it has stopped printing properly.

The issue is that it tries to print from the photo tray (which we don't use).

I've tried setting this manually via the Settings page, but it makes no difference. My wife has the same issue (also using Ubuntu 12.04, and lately with 14.04).

EDIT: I've just set the printer up in Windows 7 and it works. So this is not a hardware fault and likely due to hplip or some Ubuntu software issue.

Rolling back the driver to 3.13.8 does not make any difference. What else can I try

EDIT2: I upgraded to HPLIP-3.14.6. This seemed to fix the issue until I rebooted which caused it to return. I've also noticed that clicking on the HP icon gives a menu with several options listed twice. enter image description here

I'm also often getting a communication error with the printer.

printing

2 Answers

  1. Best Answer

    I had a similar problem, printing through a CUPS server (also running Ubuntu). The solution to my problem was to remove the printer and re-install it on the client machine.

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  2. The problem appears to have been fixed by the update to cups and various libcups packages, marked as 1.5.3-0ubuntu8.3, 1.5.3-0ubuntu8.4. I received this on Mon 18th July.

    Periodically it stops working again after some new update. I've had some success with using HPLIP Toolbox as suggested here, but reinstalling the driver (even if it hasn't been updated since the last install), seems to help as well.

    Hope that helps someone.

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