Home / ubuntu / Questions / 64093
Accepted
Dennis
Asked: 2011-10-04 05:49:49 +0800 CST

How do I diagnose an onboard wired network interface that quit working?

  • 772

I have an installation of 10.10 that has been working fine since I upgraded. One day I booted it and there was no network connectivity. The network indicator now says "Networking disabled". If I go to System > Administration > Network Tools > Devices the loopback is the default and though Eth0 shows up, if I select it everything is blank in the configuration and there is nothing in the interface statistics. lspci shows

Intel Corporation N10/ICH 7 Family LAN Controller (rev 01)

I have another card handy but would like to learn how to diagnose things like this. For example Is there a software reason that a working card would just stop working? Can the card be so visible but be totally broken? What steps can I try to "Enable" the card and networking or is there something that would point to hardware right off?

UPDATE: It is now working but I would accept the best explanation that might help someone else of why it is working or why I'm still in trouble.
Originally the only thing that showed up in the network indicator was the disabled text and there was no "Enable Networking". Based on another post I tried sudo dhclient eth0 though I have no idea what it does. It returned an ip address and I could browse to specific local ips. Then I rebooted to see what would happen and I had the same original problem so I did dhclient again but this time noticed that "Enable Networking" was now showing up in the indicator so I checked it. This time I rebooted and everything is working fine. But I still don't know why it stopped or why the steps I took worked.

10.10

3 Answers

  1. If I read your question correctly, then you are not asking how to fix this problem but how to diagnose networking problems like this.

    1. My advice is read through the documentation.

    2. Browse the links for networking problems on this site and the Ubuntu forums Networking and Wireless section. Notice the problems that people have and the advice given.
    3. Run the commands on a working system (your own) and compare that output from the commands as a means of identifying the differences and working what these indicate the problem is.
    4. From the advice given on the forums note which advice works and use it to develop diagnostic skills.

    This is my method. Sometimes I get things right. You may find that you can notice things about the problem that others miss.

    • 2
  2. Best Answer

    The shortest path is to try known working ethernet card. This advise assumes that your network is configured but not working.

    After your update I believe your card is not configured. sudo dhclient eth0 just configures your network interface from DHCP server in your LAN. May be you should try to assign static IP before moving on.

    To try static IP you can type:

    sudo ifconfig eth0 192.168.0.101/24 and than ping other hosts in your network. Note that instead of 192.168.0.101 you have to specify IP from your LAN not included in DHCP pool.

    If you don't know what address to specify run sudo dhclient eth0 again and then ifconfig eth0.

    To make this settings persistant edit your /etc/network/interfaces file (see man interfaces for details).

    • 1

  3. Try typing this into a Terminal window:

    sudo ifconfig eth0 down
sudo dhclient -r eth0
sudo ifconfig eth0 up
sudo dhclient eth0
    • 0