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Muaad ElSharif
Asked: 2017-04-07 22:12:21 +0800 CST

Kubuntu 16.04.2 freezes, error message is ata1:COMRESET failed (errno=-16)

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While using Kubuntu sometimes the interface freezes while the mouse moves but won't click anything, and when I hit the CTRL + ALT + F1 I got the - ata1:comreset failed (errno=-16) message.

I tested my SSD and the S.M.A.R.T tests are good and the disk is healthy according to KDE partition manager.

Update: Scanned the disk using all the tests in Parted Magic, came back clean. The only errors that showed up are the ata related ones.

The Sata disk is set to AHCI rather than compatible.

I'm using kernel 4.10 low latency.

My graphics card is intel 3000 and KDE is 5.5

Any idea on what causes these freezes?

Update #1: Updated KDE to 5.8.5

Update #2: Checksum of the downloaded iso didn't match but I installed it anyway.

Update: I forgot that I downloaded a bad iso, and reinstalling all the packages using synaptic seems to have done the trick so far, I'll update if the issue happens again!

Update #4: They still occur, but less frequent.

16.04

4 Answers

  1. You have stated that your checksum does not match the one here which is already a really bad sign likely meaning corruption and should usually indicate a need for reinstallation: http://cdimage.ubuntu.com/kubuntu/releases/xenial/release/SHA256SUMS

    You have stated you don't want to reinstall, but unfortunately, it seems like that is may be the only option. You could try using a different mouse and keyboard and see if that prevents the freezing, or possibly try a different desktop environment instead and see if that helps - I suggest trying XFCE.

    To install XFCE, open up a terminal window and type the following command:

    sudo apt install xfce4

    Once you have installed XFCE, you should log out and log in using the XFCE desktop environment and see if that helps.

    You can also try reinstalling all packages with apt-get. To do this, open up a terminal window and type this:

    dpkg --get-selections | grep -v deinstall | awk '{print $1}' > list.log awk '$1=$1' ORS=' ' list.log > newlist.log apt-get install --reinstall $(cat newlist.log)

    If this does not work, you could try this command instead:

    for pkg in dpkg --get-selections | awk '{print $1}' | egrep -v '(dpkg|apt|mysql|mythtv)' ; do apt-get -y --force-yes install --reinstall $pkg ; done

    All of the packages should be reinstalled and hopefully that should do the trick and fix your issue. You could also try using Synaptic to reinstall your packages and hopefully that will help.

    If not, it is likely that you will need to reinstall Kubuntu and this time verify that the downloaded ISO checksum matches the valid checksum.

    sources: https://unix.stackexchange.com/questions/79125/reinstalling-all-debian-packages https://ubuntuforums.org/showthread.php?t=735693

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  2. Sometimes internet downloads get corrupted. The SHA256SUMS file is there: http://cdimage.ubuntu.com/kubuntu/releases/xenial/release/SHA256SUMS . Just in case, do you want to check if the Kubuntu iso file is correct?

    If the Kubuntu iso file is correct: using a virtual machine to try your configuration is a good next step, then seeing if everything works well there, or if a bug report has to be be opened.

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  3. This was a bug in kernels: 2.6.27-5 and 2.6.27-7, but I'm sure you have an updated kernel since your OS version is 16.04.2 .

    https://bugs.launchpad.net/ubuntu/+source/linux/+bug/256637

    A user here resolved the same issue after upgrading the SSD firmware.

    https://ask.fedoraproject.org/en/question/7231/how-to-triage-comreset-failed-error-at-startup/

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  4. Best Answer

    It's hardware related and it was fixed by updating the firmware under Windows (because there is no software for Linux). Thanks everyone.

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