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matandked
Asked: 2017-11-03 12:35:13 +0800 CST

How to switch off HP printer catridge protection / check the ink level / check printer messages?

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I bought refurbished HP Deskjet 1110 printer. The seller included non-original 302xl catridges.

On my Ubuntu 16.04 LTS, I installed HPLIP package from HP.

When I inserted catridges, Power button light started to blinking fast. According to user guide, it means that:

The printer is in an error state that you can resolve by following the on-screen messages from the 
computer. If you do not see any on-screen messages, try printing a document to generate an onscreen message

Unfortunately, I can't see such message and I am unable to print anything. In HP utility in status there are no messages (status is "unknown"). However, I've noticed that mentioned app reports that black ink is empty:

no black ink HP utility for printing

  1. Is it possible that this is caused by the original catridges protection? How can I switch it off? I can't find any information how to do that, all instructions are for Windows only. I can't see appropriate option in HP Device Manager.
  2. Is it possible to check printer messages directly? I have that impression that on M$ Windows machine, after switching on printer, I would immediately see detailed error message, while on Linux I can only guess what is wrong (or try to search tons of log messages in console).

EDIT

I installed Windows 7 in Virtual machine (Oracle VirtualBox with extensions that allow to use USB devices). Then I downloaded and executed 'DJ1110_Full_WebPack_40.11.1124.exe' to install official driver for HP DeskJet 1110.

I discovered that in Windows, following setting is available that I can't find in HPLIP:

Catridge Protection in Windows HP driver

This allowed me to unlock black catridge, but I wasn't able to use color catridge - Windows driver reported that it's broken.

Solution

I bought new, original HP catdriges and now even HPLIP reports that everything is okay and show me the ink level. I'm able to print.

However, I wonder if it's really possible to switch off catdrige protection on Windows only. Should I ask for adding mentioned setting to HPLIP on their support page?

drivers

1 Answers

  1. I have a HP ENVY 5530 printer but the solution I found may work. Actually you can access the configuration of the printer through "FutureSmart 3 (or 4)". For this,

    • find the IP of your printer in the network menu (on the printer itself). On a local network, it is usually 192.168.xx.yy.
    • go to this address in a browser (on your computer). You should access a configuration menu
    • The go to parameters > preferences > HP cartridge protection and choose disable

    The menu may change from one printer to another. More info can be found on the HP website.

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