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Ken Wright
Asked: 2017-11-25 05:38:38 +0800 CST

Epson Perfection V370 scanner stopped working after upgrade to Ubuntu 17.10

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I used to use my Epson scanner, back when I was running Ubuntu 17.04. Since I upgraded to 17.10, though, XSane and Simple Scan just can't find it. It shows up on lsusb, and I've downloaded and installed Epson's drivers, but it's just not working. I know the scanner and usb cable are good; it works fine with my MacBook Air. Can anyone help?

drivers

2 Answers

  1. I just upgraded to Ubuntu 17.10 and experienced the very same problem like the op; however, I was able to fix it for me in four steps:

    sudo ln -sfr /usr/lib/sane/libsane-epkowa* /usr/lib/x86_64-linux-gnu/sane
sudo vi /etc/udev/rules.d/79-udev-epson.rules

    contents:

    ATTRS{manufacturer}=="EPSON", DRIVERS=="usb", SUBSYSTEMS=="usb", ATTRS{idVendor}=="04b8", ATTRS{idProduct}=="*", MODE="0777"

    sudo ln -sfr /usr/lib64/sane/libsane* /usr/lib/x86_64-linux-gnu/sane/
reboot

    See also https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1728012

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  2. I fear that this is a known bug. See https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1728012

    Although they're referring to 18.04 that's the same version of libsane1 as in 17.10 and the change to sane appears to have stopped various Epson scanners from working.

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