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bisi
Asked: 2010-12-28 18:48:15 +0800 CST

Does the Ubuntu One sync work?

  • 772

I have been on this for several hours now, trying to get a simple second folder to sync with my (paid) account.

I cannot tell you how many times I removed all devices, removed stored passwords, killed all processes of u1, logged out and back in online...and still, the tick in the file browser (Synchronize this folder) is loading and loading and loading.

Also, I have logged out, rebooted countless times.

And this is after me somehow managing to get the u1 preferences to finally "connect" again.

I have also checked the status of your services, and none are close to what I am experiencing. And I have checked the suggested related questions above!

So please, just confirm whether it is a problem on my side, or a problem on your side.

EDIT:

In the mean time, here is what has changed, on top of what is mentioned just above.

• My files went from 0MB to 71.9MB, and is still rising. • My first folder of 400.2MB is being filled with the data as I write this. The second folder has the folder sub-structure in place. • Both folders now show in the File Browser that it will be synchronized.

I believe that right now, it is all back to normal and working fine, and I guess that's what a good night's sleep can do ;). And we're now only back to the point where synchronizing is slow, but will pick up with the release of Natty (https://wiki.ubuntu.com/UbuntuOne/FAQ/WhyIsItTakingSoLongForMyFilesToSync).

But to get to the questions:

  1. My about says I use 11.04, Natty Narwhal, but I am quite sure the last distribution I installed was 10.10.
  2. Folder A is 400.2MB, and Folder B is 29.5MB
  3. I am on a DSL line, behind a regular fritz.box setting.
  4. No proxy servers in use, and I did not install any particular firewall features.
  5. No physical firewall, just the router (on which I have a TV signal as well), and 2 switches to get to this floor.
  6. Status: inactive The ubuntuone-indicator runs the same window as when I click on my name on the top-right corner and select Ubuntu one, or in the Control Center choose Ubuntu one. It wasn't supposed to go further than this was it?
sync ubuntu-one connection

2 Answers

  1. Best Answer

    I'm not a big fan or user of Ubuntu One, but I'll try to help. You'll probably need to outline some additional details :

    1. Version of Ubuntu you're running.
    2. Size of folder you're trying to sync.
    3. How are you connected to the internet? Is this is a home broadband service, or a corporate setting?
    4. Are you using a proxy server to connect to the internet?
    5. Are you using a firewall, hardware or otherwise? Perhaps one built in to your broadband router (what make is your broadband router)?
    6. Please post the results of running sudo ufw status in a terminal.

    You might also benefit from running the (unofficial, I think) gnome-panel indicator applet for Ubuntu One. Run this to install it :

    sudo add-apt-repository ppa:rye/ubuntuone-extras
sudo apt-get update && sudo apt-get install ubuntuone-indicator

    Then run it with ALT-F2 and ubuntuone-indicator. I think it's in System/Preferences too. This applet gives you quick access to see what the last file synced was and what Ubuntu One's current status is.

    And it sounds like you've already done this, but best check the official FAQ here : https://wiki.ubuntu.com/UbuntuOne/FAQ#Files

    Finally, if you followed Jorge's link to the Ubuntu One blog, you'll see that there's an official support program in place. Raise a ticket here : https://one.ubuntu.com/support/contact/

    • 4

  2. I am having the same issue. I have been trying to sync my documents folder of 1.4GB, it still hasn't worked and it has been syncing for a month. The top level syncs, files and folders in the Document folders, but contents of sub-folders just hang.

    I have tried using the backup facility in 11.10, to backup to Ubuntu One.... I upgraded my HDD space in Ubuntu One. It has been going now for 24hours and only backed up what looks like a couple of percent.

    The odd thing is I can sync to drop box within hours, rather than months.

    This is bad, and has been an issue since Ubuntu One's release. I have reported this problem and there were promises in later releases this would be fixed, but it hasn't.

    Canonical cannot help either...

    So my advice is to use dropbox or another service, until it is sorted, but as Ubuntu does not seem to see this as an issue, I think a fix will be a long time in coming.

    Yes my internet speeds are fine, etc... :-)

    Thanks

    • 0