All operating systems freeze sometimes, and Ubuntu is no exception. What should I do to regain control when...
- just one program stops responding?
- nothing at all responds to mouse clicks or key presses?
- the mouse stops moving entirely?
- I have an Intel Bay Trail CPU?
In what order should I try various solutions before deciding to pull the power plug?
What should I do when starting up Ubuntu fails? Is there a diagnostic procedure I can follow?
If it locks up completely, you can REISUB it, which is a safer alternative to just cold rebooting the computer.
REISUB by:
While holding Alt and the SysReq (Print Screen) keys, type REISUB.
Some mnemonics for REISUB:
This is the SysReq key:
NOTE: There exists less radical way than rebooting the whole system. If SysReq key works, you can kill processes one-by-one using Alt+SysReq+F. Kernel will kill the mostly «expensive» process each time. If you want to kill all processes for one console, you can issue Alt+SysReq+K.
NOTE: You should explicitly enable these key combinations. Ubuntu ships with sysrq default setting 176 (128+32+16), which allows to run only SUB part of REISUB combination. You can change it to 1 (all commands enabled) or 244 which is potentially less harmful. To do this:
and switch 176 to 244; then
It will immediately work! You can test this by pressing Alt+SysReq+F. For me, it killed active browser tab, then all extensions. And if you will continue, you can reach X Server restart.
More info on all the Alt+SysReq functions here.
When a single program stops working:
When a program window stops responding, you can usually stop it by clicking the X-shaped close button at the top left of the window. That will generally result in a dialog box saying that the program is not responding (but you already knew that) and presenting you with the option to kill the program or to continue to wait for it to respond.
Sometimes this does not work as expected. If you can't close a window by normal means, you can hit Alt+F2, type
xkill
, and press Enter. Your mouse cursor will then turn into an X. Hover over the offending window and left-click to kill it. Right clicking will cancel and return your mouse to normal.If your program is running from a terminal, on the other hand, you can usually halt it with Ctrl+C. If not, find the name and process ID of its command, and tell the program to end as soon as possible with
kill [process ID here]
. It sends the default signalSIGTERM
(15
). If all else fails, as a last resort sendSIGKILL
(9
):kill -9 [process ID here]
. Note that you should only useSIGKILL
as a last resort, because the process will be terminated immediately by the kernel with no opportunity for cleanup. It does not even get the signal - it just stops to exist.(Killing a process by
kill -9
allways works if you have the permission to kill. In some special cases the process is still listed byps
ortop
(as "zombie") - in this case, the program was killed, but the process table entry is kept, becuse it's needed later.)When the mouse stops working:
If the keyboard still works, press Alt+F2 and run
gnome-terminal
(or, if these fail to launch, press Alt+Ctrl+F1 and login with your username and password). From there you can troubleshoot things. I'm not going to get into mouse troubleshooting here, as I haven't researched it. If you just want to try restarting the GUI, runsudo service lightdm restart
. This should bring down the GUI, which will then attempt to respawn, bringing you back to the login screen.When you have an Intel Bay Trail CPU
See https://askubuntu.com/a/803649/225694.
When everything, keys and mouse and all, stop working:
First try the Magic SysReq method outlined in Phoenix' answer. If that doesn't work, press the Reset button on the computer case. If even that doesn't work, you'll just have to power-cycle the machine.
May you never reach this point.
You can make the shortcut Ctrl+Alt+Delete open the System Monitor, with which you can kill any unresponsive applications.
In the Command field, enter
gnome-system-monitor
. Name the shortcut whatever you want.Freezes such as you have described can be both software and hardware related and as you have found sometimes frustratingly difficult to diagnose.
Hardware
If this is a desktop PC look at your hardware-cards. For both laptops and desktops possibly acpi type issues.
It might be useful to temporarily simplify your configuration to have just the graphics card connected with a standard keyboard and mouse. All other cards should be removed.
For acpi related issues, try booting with
noapic nomodeset
in your grub boot option. Its also worth tryingacpi=off
although this could have other undesirable effects such as constant fan usage.Also worth checking the bios version level and seeing if the vendor has a newer bios version. The readme notes should hopefully reveal if any newer version fixed crashes and freezes.
Software
I note you have tried the standard 270 drivers but have failed due to freezes. Can you clarify if you had similar issues with the open-source driver? Obviously you will not get Unity during testing this.
Graphics freezing can be one of/or a combination of the driver/compiz/X/kernel
If you are willing to try any of the suggestions below first backup your system with a good backup tool such as CloneZilla. You will need an external media device to receive the image such as a large USB stick/drive or separate internal hard-drive.
Installing newer nVidia driver
Deactivate (uninstall) your current 173-nvidia driver using the Additional Drivers window.
There are a small number of important fixes primarily in the 275 stable but a small number also in the 280beta that fixed freezes - it is worth a shot to see if these apply to your graphics card. Unfortunately nvidia dont go into detail on which cards they specifically fix (readme.txt)
However - I would strongly recommend a backup unless you feel confident on reversing a nvidia install - especially since you had serious issues with the slightly older 270 drivers. I've used clonezilla countless times and it has always got me out of trouble. You do need a large external drive though - USB stick/external drive or a separate drive.
X Updates
The latest graphics drivers have been packaged in the x updates ppa.
Note - this will lead you away from the standard baseline - if upgrading in the future
ppa-purge
the PPA itself before upgrading.You can also manually install the drivers from nVidia:
Try installing the latest nvidia stable 275 or 280 drivers - 32bit 280 drivers: ftp site and 64bit: 280 drivers: ftp site
To Install
CTRL + ALT + F1 to switch to TTY1 and login
To stop the X server
To run as root
To install the 32bit driver (equiv for 64bit) then reboot.
To uninstall
Also remove
/etc/X11/xorg.conf
X/Kernel/Compiz
If you run classic Ubuntu with effects do you get the same freeze issues as standard Ubuntu? If you cannot reproduce the freeze with classic Ubuntu (no effects) then this will point you towards a compiz issue. I would raise a launchpad bug report with the compiz team.
If space is available (e.g. 20Gb), you could dual boot/install alongside the latest oneiric alpha. Obviously this will itself be unstable, but it will come with the latest X and Kernel. You may need to also install manually the beta 280 graphics drivers above since it probably will not be offered in the Additional Drivers window.
If during testing you dont see the same freeze activity you could try uplifting your X version with the x-edgers ppa and using kernel kernel 3.0 in Natty. Going this route is not really desirable - and could cause you upgrade issues in the future - and may have other unforeseen stability issue. Again, use
ppa-purge
to remove the PPA.Kernel 3.0 is packaged with the PPA - you'll need to install the headers as well as the kernel itself from synaptic BEFORE rebooting if you intend to install the nvidia drive later.
This is a testing ppa - do have a ready backup if you want to try this route.
If you're getting a lot of freezes, there might be something wrong with your hardware. I used to get hard lockups every 48 hours due to some less than optimal RAM. Memtest86+ showed the fault after 40 minutes of testing. Swapped the RAM out for some more (under warranty) and I'm now at 32 days, 1 hour of uptime.
Ubuntu doesn't tend to leak its guts all over your memory like Windows can over time. Even if one application or a poor X video driver does, you can restart LigthtDM very simply and just keep going and going and going. I've actually been through three beta versions of the nvidia driver in this one boot :)
Anyway... While knowing how to restart softly is a very handy thing, finding, reporting and fixing the system should be your next priority. If it's an always-on system, you should easily be able to make it between kernel updates* without needing a restart.
*You should restart when you get kernel updates as they'll be security fixes that won't be applied until you reboot into the newer kernel.
When everything stops working, first try Ctrl + Alt + F1 to go to a terminal, where you can likely kill X or other problem processes.
If even that doesn't work, try using holding down Alt + SysReq while pressing (slowly, with a few seconds between each) R E I S U B.
This puts the keyboard in raw mode, ends tasks in various states, syncs the disks, etc, and finally reboots the machine. You will get much better results doing this than just pulling the plug. Of course, if this fails, you're pretty much left with pulling the plug.
Also, sometimes it's simply the X-Server which hangs - a case I've most often found when you're using Compiz.
If this is the case you can kill X, which will restart and drop you back at the log-in screen.
The default sequence is Ctrl + Alt + Backspace
Although this is turned off by default (presumably new-users were accidentally hitting it) and can be turned back on like this:
System
→Keyboard
(i.e. the Keyboard Preferences Dialogue)My first favourite when total freeze occured - Alt + SysRq + K.
That combo kills X, and returns me to the graphical login screen. If that doesn't work, try Alt + SysRq + R E I S U B.
In such cases you can try CTRL-ALT-F1 to get to a console. Then login with your password.
Restarting the GUI
You can try to restart your graphical desktop with:
If you're running Ubuntu 11.04 or earlier, you should use this instead (as
gdm
used to be the default display manager):If you're using Kubuntu instead, then the default display manager is
kdm
, so you should instead use:If you're using another display manager, replace
ligthdm
/gdm
/kdm
with its name.Restarting the Machine
If you want to do a clean system reboot, use:
DoR and Phoenix has answered this well. To make this page more complete I would add:
If it is only X that is "broken", than you can use kernel to kill it:
SysRq + Alt + K
For laptops (depends on the model, typically needed if "SysRq" is written in blue):
Fn + SysRq + Alt + K (release Fn after pressing SysRq).