Home / ubuntu / Questions / 4467
Accepted
emf
Asked: 2010-09-21 17:12:09 +0800 CST

Best VNC / remote desktop software for assistance

  • 772

Poll on best VNC / remote desktop software for assisting others on Windows/Mac machines from Ubuntu?

I've heard good things about TeamViewer and Fog Creek Copilot, but I'm wondering if the included GNOME Vinaigre VNC client is good enough for this.

To specify, I'm looking for best option based on:

  1. SIMPLEST ease-of-use for client to download/use on their end.

  2. See #1.

  3. Works cross-platform

  4. I am able to control client's mouse and/or keyboard from remote machine.

software-recommendation vnc remote-desktop remote-assistance

7 Answers

  1. Best Answer

    If you're planning on providing assistance to someone who is not very computer savvy, TeamViewer is going to make your life far easier. Yes, it is a closed-source commercial product – but the magical sensation you feel when establishing a connection using only an ID number makes it all well worth it.

    For a while you might think you can pull off carefully setting up a VNC server and the required firewall/NAT rules to be ready for future support sessions, but it won't do you any good the day that your friend in need of assistance has changed their network setup or broken their server configuration by following some Hoary Hedgehog how-to.

    It's pretty hard to get this part wrong:

    TeamViewer

    With most of my clients, I don't even have them try to install TeamViewer. Session initiation looks like this:

    1. At teamviewer.com/download, click the button beneath "TeamViewer QuickSupport".
    2. Click Run.
    3. Read me the ID and password.
    • 16

  2. Rmemina is pretty easy to set up and use. Highly recommended for novice and expert alike. Install it with

    sudo apt install remmina
    • 8

  3. Chrome Remote Desktop

    Yet another solution is Chrome Remote Desktop.

    After installing, access it from Chromium home page or click at "Launch the App" at here.

    screenshot

    Your friend will have to click at "Share Now":

    screenshot

    And give you the code:

    screenshot

    Advantages:

    • Doesn't require Wine (~190MB to download and ~500MB of space in disk, and security issues).
    • Super easy to install and no configuration is needed.
    • Fast connection.

    Another great solution is Mikogo (which doesn't use Wine). Download, extract, run and share (no installation required):

    screenshot

    Mikogo is just as easy to set-up and use as TeamViewer (and is also cross-platform, closed-source, commercial but free for private use). Once you Start a session it is only a matter of communicating to the other user the 9-digit session ID. The other user would then Join session using this ID. See a review here.

    • 7

  4. I am fairly sure the default one included in Ubuntu will work with another one on Windows/Mac. Check for some of them on this page: http://en.wikipedia.org/wiki/Vnc

    Remember on Ubuntu to set up a machine to be able to be controlled, you have to go to: System -> Preferences -> Remote Desktop. Set a strong password. You can view other machines without doing this though.

    • 4

  5. For Windows UltraVNC is fairly simple for the end user. Its a pain to set up initially as you have to open ports for the server but it's open source and free. Once the server is set up and the client file is set up its simple enough.
    http://www.uvnc.com/pchelpware/index.html

    • 3

  6. Here is the link to an excellent( & credible) article which contains reviews of some remote-desktop clients for linux, "Remmina" is judged as the best:
    7 of the best Linux remote desktop clients

    • 1

  7. So far I couldn't find a Gitlab-like equivalent to TeamViewer-like options: A FOSS alternative with a trustworthy SaaS offering the middleware/repeater/gateway role. Guacamole is FOSS but I couldn't find any free service.
    2021 update: MeshCentral (and Remotely) seems good alternatives. Much more Jami.

    Note: * means FOSS.

    P2P

    • Jami* (install) - Open Source, Peer-to-Peer, Audio, Video, Conferencing, Chat, and Screen Sharing System. Here a video describing it.

    Using a repeater service/gateway (for firewalled/NATed hosts, both sides)

    Using a middleware proprietary gateway: No need to connect directly to an IP+port.

    Client or server port directly accessible*

    Without firewall/NAT (on a LAN/forwarding ports/or NAT passthrough/Listening mode):

    • 0