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Doughy
Asked: 2010-10-11 14:34:12 +0800 CST

Ubuntu One won't allow me to connect or add my computer to sync list

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No matter what I do, I can't get the Ubuntu One client to allow me to add my computer to the sync list in my account. I've tried reinstalling, deleting config files, etc... nothing seems to work.

When I click on the "Manage Account" link, it just opens my browser and takes to my account page in Ubuntu one. It does not ask to add a computer, and if I try to click connect, it doesn't do anything, just remains disconnected. Anyone know what to do?

ubuntu-one

3 Answers

  1. Best Answer

    A number of users have reported issues with connecting, and there is a recommended workaround.

    Open System > Preferences > Passwords and Encryption Keys.

    Under "Passwords," right-click on Ubuntu One and select Delete.

    Open Applications > Accessories > Terminal and run: 

    killall ubuntu-sso-login; u1sdtool -q; u1sdtool -c

    That command should cause the Ubuntu One SSO dialog to appear. From there you can either sign up for a new Ubuntu One account or add your computer to an existing Ubuntu One account.

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  2. Are you using Ubuntu 10.10 (Maverick) or Ubuntu 10.04 LTS? A common workaround for both can be found at the first Ubuntu One FAQ entry. If that doesn't work for you, then it's best to send a support request to https://one.ubuntu.com/support/contact

    Also, clicking the "Manage account" link will not get you to the "add your computer" step. Just in case someone else tries the same thing and wonders why that doesn't work. :)

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  3. When you launch Ubuntu One in Menu > System > Preferences > Ubuntu One, have you clicked on the devices tab once the program launches? That tab allows me to connect/disconnect multiple devices and such.

    Let me know what happens.

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