Home / server / Questions / 145768
In Process
John Landheer
Asked: 2010-05-28 01:17:50 +0800 CST

Strange RDP / Remote Desktop problem

  • 772

I'll try to be as specific as I can be:

  • Server is running SBS 2008 R2 (with all updates)
  • Server is connected to the internet
  • Server has 2 NIC's, one is disabled
  • Server is running RDP Service (accessible directly from the internet, I know, not as secure as it should be)
  • Computers A and B are on the same local net.
  • Computers A and B are both Windows 7.
  • Users X and Y are both admins on the server
  • Computer A can connect as user X to the server with mstsc
  • Computer A can connect as user Y to the server with mstsc
  • Computer B can connect as user X to the server with mstsc
  • Computer B CANNOT connect as user Y to the server with mstsc! Error that username/password is incorrect.

The last point is the problem, I get an authentication error. This used to work flawlessly for the last year. The server and desktops have been rebooted.

EDIT:

I tried:

  • prefixing domain to the username
  • prefixing the server computer name to the username
  • change the password
  • copy/paste the password from notepad to make sure it was correct

I find it very strange....

EDIT:

  • The computers are not on the same subnet as the server. The server is at my hosting provider.
  • All computers as all users can reach the web app that is running on the server.
remote-desktop rdp mstsc windows-server-2008-r2

3 Answers

  1. I was having this exact same issue. All I did was log into the local administrator account via RDP, logged out, and all users were fixed.

    The local administrator account did NOT have an active session after a server reboot. Very strange.

    • 1

  2. You must fully qualify the user accounts you are passing like DOMAIN\username or username@domainname

    Outside of that we need more info about the exact error message. A screenshot would be good.

    • 0

  3. Check if you have already set up userpassword on account Y settings of computer b

    Control Panel -> Credentials Manager.

    Also Usefull cane be to clear the server that you have problems from your clients registry

    HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client\
    • 0