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Asked: 2010-09-10 12:28:47 +0800 CST

Corrupt Exchange 2007 Mail Box

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We have a power user that we suspect has a corrupted MB (missing emails, etc.). To troubleshoot the issue further, we want to delete this user's Exchange MB, create a new one, associate it with his AD account, then restore the mail from Backup Excec (we have the exchange component).

Questions:

  1. Is there a standard way to do this (in terms of MS Exchange)?
  2. Any "gotchas" we should be aware of?

Thanks

exchange-2007 exchange corruption mailbox

2 Answers

  1. Best Answer

    You can try offloading the contents of the mailbox to a PST, deleting the mailbox (or the whole LDAP account), recreating the account, and dropping the PST contents back into the new account. The problems is ensuring that you get the entire contents (Calendar, tasks, etc) intact. It's very likely that they will lose or have problems with their calendar. (I think especially their recurring meetings; they may need to be recreated...)

    Have you tried running EseUtil on that datastore? http://technet.microsoft.com/en-us/library/aa998249(EXCHG.80).aspx

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  2. Depending on your version of Backup Exec and whether you have taken advantage of the feature, "brick-level" backup/restore may do the trick.

    The possible "gotcha" is that older versions of Backup Exec did have some "bugs" with their "brick-level" functionality.

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