Two updates continually fail with error code 8E5E03FE; Downloading the files and installing them directly don't make any difference.
The WindowsUpdate log says:
2010-10-12 11:22:04:256 1072 284 DnldMgr *************
2010-10-12 11:22:04:256 1072 284 DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = AutomaticUpdatesWuApp]
2010-10-12 11:22:04:256 1072 284 DnldMgr *********
2010-10-12 11:22:04:256 1072 284 DnldMgr * Call ID = {619FE112-A4F7-4F16-949D-D5F9864E7B21}
2010-10-12 11:22:04:256 1072 284 DnldMgr * Priority = 3, Interactive = 1, Owner is system = 1, Explicit proxy = 0, Proxy session id = 1, ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}
2010-10-12 11:22:04:256 1072 284 DnldMgr * Updates to download = 1
2010-10-12 11:22:04:256 1072 284 Agent * Title = Cumulative Security Update for Internet Explorer 8 for Windows 7 (KB2360131)
2010-10-12 11:22:04:256 1072 284 Agent * UpdateId = {5F433AC8-D5E4-434D-9FE2-DE093BD71661}.103
2010-10-12 11:22:04:256 1072 284 Agent * Bundles 1 updates:
2010-10-12 11:22:04:256 1072 284 Agent * {56745877-75B3-4B52-85F5-6648928A5FF6}.103
2010-10-12 11:22:04:256 1072 284 DnldMgr *********** DnldMgr: New download job [UpdateId = {56745877-75B3-4B52-85F5-6648928A5FF6}.103] ***********
2010-10-12 11:22:04:256 1072 284 DnldMgr * Queueing update for download handler request generation.
2010-10-12 11:22:04:256 1072 284 DnldMgr Generating download request for update {56745877-75B3-4B52-85F5-6648928A5FF6}.103
2010-10-12 11:22:04:757 1072 c70 AU >>## RESUMED ## AU: Download update [UpdateId = {7A2E9485-137C-420E-B5AF-16036AE20EB9}]
2010-10-12 11:22:04:757 1072 c70 AU # WARNING: Download failed, error = 0x8E5E03FE
2010-10-12 11:22:04:757 1072 c70 AU Setting AU scheduled install time to 2010-10-13 10:00:00
2010-10-12 11:22:04:757 1072 c70 AU Successfully wrote event for AU health state:0
2010-10-12 11:22:04:757 1072 c70 AU Currently showing Progress UX client - so not launching any other client
2010-10-12 11:22:04:767 1072 c70 AU Successfully wrote event for AU health state:0
2010-10-12 11:22:04:897 1072 284 Handler Generating request for CBS update 56745877-75B3-4B52-85F5-6648928A5FF6 in sandbox C:\Windows\SoftwareDistribution\Download\0ba8bbf170120e90fad9d6f10a732014
2010-10-12 11:22:04:897 1072 284 Handler Selected payload type is ptExpress
2010-10-12 11:22:04:897 1072 284 Handler UH: DpxRestoreJob returned 0x80070002
2010-10-12 11:22:04:897 1072 284 Handler Detected download state is dsHavePackage
2010-10-12 11:22:15:903 1072 fcc Handler FATAL: CBS called Error with 0x8e5e03fe,
2010-10-12 11:22:15:903 1072 284 Handler FATAL: UH: 0x8e5e03fe: Async stage operation failed in CUHCbsHandler::StageCbsPackage
2010-10-12 11:22:15:913 1072 284 Handler FATAL: Request generation for CBS update complete with hr=0x8e5e03fe and pfResetSandbox=0
2010-10-12 11:22:15:913 1072 284 Handler FATAL: Error source is 106.
2010-10-12 11:22:15:913 1072 284 DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GenerateDownloadRequest failed with 0x8e5e03fe.
2010-10-12 11:22:15:913 1072 284 DnldMgr Error 0x8e5e03fe occurred while downloading update; notifying dependent calls.
2010-10-12 11:22:15:963 1072 284 Agent *********
2010-10-12 11:22:15:963 1072 284 Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdatesWuApp]
2010-10-12 11:22:15:963 1072 284 Agent *************
2010-10-12 11:22:15:963 1072 284 Report CWERReporter finishing event handling. (00000000)
2010-10-12 11:22:15:973 1072 284 Report REPORT EVENT: {15F7FF36-61D8-433E-BF05-6435512D8907} 2010-10-12 11:22:04:056-0700 1 161 106 {7A2E9485-137C-420E-B5AF-16036AE20EB9} 100 8e5e03fe AutomaticUpdatesWuApp Failure Content Download Error: Download failed.
2010-10-12 11:22:15:973 1072 c70 AU >>## RESUMED ## AU: Download update [UpdateId = {5F433AC8-D5E4-434D-9FE2-DE093BD71661}]
2010-10-12 11:22:15:973 1072 c70 AU # WARNING: Download failed, error = 0x8E5E03FE
2010-10-12 11:22:15:973 1072 c70 AU #########
2010-10-12 11:22:15:973 1072 c70 AU ## END ## AU: Download updates
2010-10-12 11:22:15:973 1072 c70 AU #############
2010-10-12 11:22:15:973 1072 c70 AU Setting AU scheduled install time to 2010-10-13 10:00:00
2010-10-12 11:22:15:973 1072 c70 AU Successfully wrote event for AU health state:0
2010-10-12 11:22:15:973 1072 c70 AU Currently showing Progress UX client - so not launching any other client
2010-10-12 11:22:15:983 1072 c70 AU Successfully wrote event for AU health state:0
2010-10-12 11:22:16:023 1072 284 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2010-10-12 11:22:16:023 1072 284 Report WER Report sent: 7.3.7600.16385 0x8e5e03fe 7A2E9485-137C-420E-B5AF-16036AE20EB9 Download 106 Unmanaged
2010-10-12 11:22:16:023 1072 284 Report CWERReporter finishing event handling. (00000000)
2010-10-12 11:22:16:083 1072 fcc AU Getting featured update notifications. fIncludeDismissed = true
2010-10-12 11:22:16:083 1072 fcc AU No featured updates available.
2010-10-12 11:22:16:834 1072 fcc AU BeginInteractiveInstall invoked for Install
2010-10-12 11:22:16:834 1072 fcc AU Auto-approved 0 update(s) for install (for Ux), installType=0
2010-10-12 11:22:16:834 1072 fcc AU WARNING: BeginInteractiveInstall failed, error = 0x8024000C
2010-10-12 11:22:16:854 1072 ac4 AU AU received handle event
2010-10-12 11:22:16:854 1072 ac4 AU No featured updates notifications to show
2010-10-12 11:22:16:854 1072 ac4 AU UpdateDownloadProperties: 0 download(s) are still in progress.
2010-10-12 11:22:16:854 1072 ac4 AU Triggering Offline detection (non-interactive)
2010-10-12 11:22:16:854 1072 ac4 AU AU setting pending client directive to 'Install Complete Ux'
2010-10-12 11:22:16:854 1072 ac4 AU WARNING: Pending directive, 'Install Complete Ux', is not applicable
2010-10-12 11:22:16:874 1072 ac4 AU Successfully wrote event for AU health state:0
2010-10-12 11:22:16:874 1072 ac4 AU #############
2010-10-12 11:22:16:874 1072 ac4 AU ## START ## AU: Search for updates
2010-10-12 11:22:16:874 1072 ac4 AU #########
2010-10-12 11:22:16:884 1072 ac4 AU <<## SUBMITTED ## AU: Search for updates [CallId = {4E13F242-5B3D-45D9-A85C-7A5E5A294C81}]
2010-10-12 11:22:16:884 1072 284 Agent *************
2010-10-12 11:22:16:884 1072 284 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2010-10-12 11:22:16:884 1072 284 Agent *********
2010-10-12 11:22:16:884 1072 284 Agent * Online = No; Ignore download priority = No
2010-10-12 11:22:16:884 1072 284 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2010-10-12 11:22:16:884 1072 284 Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2010-10-12 11:22:16:884 1072 284 Agent * Search Scope = {Machine}
2010-10-12 11:22:20:950 1072 284 Agent Update {AEB8AF4D-539A-4E28-97A8-359E093ED07D}.100 is pruned out due to potential supersedence
2010-10-12 11:22:20:950 1072 284 Agent * Added update {7A2E9485-137C-420E-B5AF-16036AE20EB9}.100 to search result
2010-10-12 11:22:20:950 1072 284 Agent * Added update {5F433AC8-D5E4-434D-9FE2-DE093BD71661}.103 to search result
2010-10-12 11:22:20:950 1072 284 Agent * Found 2 updates and 64 categories in search; evaluated appl. rules of 713 out of 1193 deployed entities
2010-10-12 11:22:20:950 1072 284 Agent *********
2010-10-12 11:22:20:950 1072 284 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2010-10-12 11:22:20:950 1072 284 Agent *************
2010-10-12 11:22:20:960 1072 284 Report REPORT EVENT: {F43227A7-E838-453B-A41D-F7CB97D153E9} 2010-10-12 11:22:15:923-0700 1 161 106 {5F433AC8-D5E4-434D-9FE2-DE093BD71661} 103 8e5e03fe AutomaticUpdatesWuApp Failure Content Download Error: Download failed.
2010-10-12 11:22:20:970 1072 c70 AU >>## RESUMED ## AU: Search for updates [CallId = {4E13F242-5B3D-45D9-A85C-7A5E5A294C81}]
2010-10-12 11:22:20:970 1072 c70 AU # 2 updates detected
2010-10-12 11:22:20:970 1072 c70 AU #########
2010-10-12 11:22:20:970 1072 c70 AU ## END ## AU: Search for updates [CallId = {4E13F242-5B3D-45D9-A85C-7A5E5A294C81}]
2010-10-12 11:22:20:970 1072 c70 AU #############
2010-10-12 11:22:20:970 1072 c70 AU No featured updates notifications to show
2010-10-12 11:22:20:970 1072 c70 AU Setting AU scheduled install time to 2010-10-13 10:00:00
2010-10-12 11:22:20:970 1072 c70 AU Successfully wrote event for AU health state:0
2010-10-12 11:22:21:060 1072 284 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2010-10-12 11:22:21:060 1072 284 Report WER Report sent: 7.3.7600.16385 0x8e5e03fe 5F433AC8-D5E4-434D-9FE2-DE093BD71661 Download 106 Unmanaged
2010-10-12 11:22:21:060 1072 284 Report CWERReporter finishing event handling. (00000000)
2010-10-12 11:22:21:080 1072 c70 AU Successfully wrote event for AU health state:0
2010-10-12 11:22:21:130 1072 888 AU Getting featured update notifications. fIncludeDismissed = true
2010-10-12 11:22:21:130 1072 888 AU No featured updates available.
2010-10-12 11:22:25:977 1072 284 Report CWERReporter finishing event handling. (00000000)
Any ideas?
A cursory look at your log reveals this as the salient line:
# WARNING: Download failed, error = 0x8E5E03FEThis appears to be a reference to the download failing, before the installation is even attempted.
Questions:
Troubleshooting steps:
I think this might shed some light on your issue: Technet thread - error code 80070002
Since you didn't post any troubleshooting... try the gamut! Off the top of my head, start with checking to see if it's blocked by hw or sw firewall. Turn off UAC while updating. Connect as direct to the internet as possible (bypass switches and routers as much as you can.) Is your network connection steady, any 'noise on the line'? Do you have probably with sustained file transfers? Dump the cache for windows update, it may have corrupt files. If possible, system restore to the day before the update error started. Try running system file checker, it may turn up an error. Run a disk defrag and a Ram & Hard disk checking utility. Did this begin with internal WSUS or SCCM? Check the source if internal... could be there.
Those things should get you well on your way to solving this issue.