Home / server / Questions / 194902
Accepted
awilinsk
Asked: 2010-10-27 06:20:41 +0800 CST

Unsigned 64 bit printer driver on 32 bit server

  • 772

In our company, we have a 32 bit Windows 2008 print server. I have successfully installed many printers with both 32 bit and 64 bit drivers. We have two Xerox Wide Format printers and I cannot install the 64 bit drivers. I believe it's because they are not digitally signed. I can install the 32 bit drivers on the server and it comes up with the red security warning that they are not signed, but I installed them anyway. When I go to my Windows 7 64 bit machine to install the drivers, I get the message:

"Unable to install Xerox 6050A PS Wide Format with FreeFlow Accxes, x64, Type 3 - User Mode driver. Operation could not be completed (error 0x00000002)."

I did some searching and I think it's because the drivers are not signed. How would I get passed this problem? Is there a way I can manually install the drivers on the server?

On a side note for anyone thinking about buying a Xerox product: I don't know why a company as large as Xerox would not sign their drivers. I tried to contact Xerox technical support, but I can't get passed their 1st level support because I do not have a contract with them. I was refused support unless I wanted to pay for 2nd level support.

windows print-server

2 Answers

  1. Best Answer

    Yes they need to be signed.

    There are ways to disable the signature enforcement but you would need to do this on every 64bit win 7 machine requiring them, it isn't straight forward and has drawbacks. http://www.google.co.uk/search?q=win+7+disable+signature+enforcment

    So you can do that, pester Xerox for signed drivers or don't use 64bit Win 7

    • 1

  2. I would advise that you attempt to sign the unsigned package, to do this you have to open the Certificates MMC snap-in, the instructions are here.

    Here are explicit instructions on what you need to do to sign the package.

    After you've gone through this process, you should be able to appropriately install the additional architecture type you're having issues with.

    In reference to the error that you're getting, please clarify if you have other Xerox devices installed (using other packages) or if you're using the Xerox Global Print Driver in any shape or form within your environment. In the meantime, see if you can remove all of this particular package's iterations within your environment and then attempt to install the unsigned package first.

    • 0