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Phil
Asked: 2009-06-10 03:11:33 +0800 CST

VPN Error "916, The interface is in a disabled state"

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I have an ISA Server 2006 Server acting as a VPN server and it is working fine for all users.

However, there is one particular user who gets an error “916, the interface is in a disabled state.”

A similar error is also logged in the event log of the ISA Server

In Active directory, the user is a member of the "Domain Guest" groups. Other members of this group are able to VPN in fine so I don't think it is a permissions thing.

Any ideas anyone?

vpn

2 Answers

  1. I know, with the same problem, I had to reinstall the VPN client. The problem was a corrupt file. That may not fix it, though.

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  2. After raising a support incident with Microsoft, the problem is solved in a rather bizarre way.

    The user login in Active directory matched the name of an IPSEC Demand Dial interface I had set up which was disabled. Enabling the demand dial interface resolved the problem.

    Probably a bug in the RRAS software but at least I have a work around for now

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