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nray
Asked: 2009-06-26 04:23:11 +0800 CST

How do I troubleshoot a Cisco MeetingPlace Express 1.1 fault, cannot join meeting?

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We have a Cisco MeetingPlace Express conference server, version 1.1. Logging in and scheduling meetings works, but Internet Explorer times out joining a meeting.

Client checks performed:

  • Clients pass the browser test,
  • Flash is working,
  • pop-up blockers are off,
  • the fault is the same in Trusted Sites and Intranet IE security zones.

Server checks performed:

  • Full reboot,
  • mpx_sys restart
  • mpx_app restart

Interesting errors:

06/25 11:11:01:00 MAJ 1048780 exlog.cc 44 (90,0,0,0) sblob_dbs is 90% full

There's an IBM Informix Dynamic Server Version 10.00 database under all of this. Is the nearly-full "BLOB" DB causing the time-out?

Cisco MeetingPlace Express InfoCap

Web Conference Debug Log Set
/opt/macromedia/breeze/logs/support/debug.log

Notice all the slow queries, 

[06-25 11:52:57] heck (d) SLOW QUERY: 429ms spid:23 com.macromedia.breeze.builder.Scheduler.getActiveHosts
[06-25 11:52:57] heck (d) SLOW QUERY: 253ms spid:23 com.macromedia.breeze.builder.Scheduler.updateExpiryDate
[06-25 11:52:58] w-24 (d) SLOW QUERY: 15056ms spid:26 com.macromedia.airspeed.dal.DAL.getUserSession
[06-25 11:53:03] w-22 (d) SLOW QUERY: 10941ms spid:51 com.macromedia.airspeed.dal.DAL.getUserSession
[06-25 11:53:11] w-22 (d) SLOW QUERY: 8725ms spid:51 com.macromedia.airspeed.dal.DAL.getUserSession
[06-25 11:53:16] w-22 (d) SLOW QUERY: 4255ms spid:51 com.macromedia.airspeed.db.DBConnection.update
[06-25 11:53:23] w-22 (d) SLOW QUERY: 7888ms spid:51 com.macromedia.airspeed.dal.DAL.getUserSession

I'm thinking that the fault is server-side. I'm grateful for any trouble-shooting tips for any of the products involved;

  • Cisco MeetingPlace Express 1.1
  • Macromedia Breeze
  • IBM Informix Dynamic Server
cisco flash

1 Answers

  1. Best Answer

    Here's a clue...

    MPE : Breeze Web Conferencing becomes slow and unresponsive , Fixed CSCsr61095

    Symptom: Web Conferencing becomes slow and unresponsive.

    Conditions: Cisco Unified MeetingPlace Express 2.0(3.5)

    Workaround: Restart corrects the issue temporarily.

    Further Problem Description: Slow query messages can be seen in the logs. example: fgrep SLOW /opt/macromedia/breeze/logs/support/debug* Sample out put from cli [root@incredible logs]# fgrep SLOW /opt/macromedia/breeze/logs/support/debug* /opt/macromedia/breeze/logs/support/debug.log:[07-31 01:30:08] sche (d) SLOW QUERY: 545ms spid:24 c As the slow query messages build up the Breeze component eventually hangs and will require a restart to restore service.

    Although in the question a restart doesn't help.

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