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Relentim
Asked: 2009-09-08 05:21:14 +0800 CST

What is the best way to manage shared contacts between MS Exchange and iPhones

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We are currently running: Exchange 2003 Office 2007

We have exchange public folders that contain business contacts. Our business phones are iPhones, the iPhone does not support public folders. What is the best solution so that the shared contacts are maintained through Outlook 2007 and sync eventually to the iPhones.

For example one idea I've had is to create a new user on the domain called Contacts, set up a virtual machine running outlook and use use FolderMirror to sync public folder contacts to contacts. Use GOContactSync to sync Outlook contacts to GMail. Sync iPhone with GMail

This is a far from elegant solution, what is everyone else doing? Any one tried http://www.soocial.com/?

exchange

4 Answers

  1. Best Answer

    Now that iPhones (iOS4?) support multiple exchange accounts and Outlook 2010 shows other users folders in exactly the same way as public folders you have another option which does not rely on 3rd party software.

    Create a dummy mailbox called Shared and give all your users full permissions to use access it using the "Manage Full Access Permission..." tool in Exchange Management Console. Get all of your Outlook users to go to File -> Open -> Other User's Folder and open the Contacts folder. Then move your shared contacts to this folder.

    On the iPhone add another exchange account for the Shared account (make sure you set the description to Company Shared when you create it). Only sync the Contacts folder, not the mail folder.

    The same thing may be possible with other smart phones that support multiple exchange accounts. You could also use the same technique to share a calendar.

    The one issue is can't be made an Outlook Address Book. I am currently trying to find a workaround for this.

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  2. I know, not a hassle-free solution but nevertheless: did you have a look at Funambol and it's connectors?

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  3. We have both Blackberries and iPhones and a similar setup with the same problem as you. Instead of automating it, we went the low tech route.

    Our users simply drag over the whole contacts public folder as a subfolder of their contacts whenever they feel they don't have the latest version -- usually once every few weeks. Our data doesn't change that often, so it's not of huge importance. For people like the president who need an always up to date copy, his assistant does it for him more frequently.

    If your users are primarily mobile and not at an Outlook desktop every day, there are a bunch of automated folder copying solutions for Exchange. I’ve browsed through the listing at "Synchronizing Exchange Mailboxes and Public Folders" before, but nothing felt like a silver bullet which is why we've stuck with the tried and true manual copy method.

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