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Sam
Asked: 2009-11-10 04:01:29 +0800 CST

Error when connecting to Windows Server 2003 using Remote Desktop

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I've got a Windows Server 2003 R2 Standard SP2 running. When I try to connect to this server using Remote Desktop I get the following error popup:

"The system cannot log you on due to the following error: The RPC server is unavailable."

In the event log of the server I get the following event: "Logon rejected for Domain\administrator. Unable to obtain Terminal Server User Configuration. Error: The RPC server is unavailable." (Source: Winlogon, Event ID: 1219)

What can I do to fix this problem? I got no clue which RPC server this refers to.

remote-desktop

4 Answers

  1. Create the following Registry key

    HKLM\System\CurrentControlSet\Control\Terminal Server
Name: IgnoreRegUserConfigErrors
Type: REG_DWORD
Value: 1

    Reboot the server, and try logging in via RDP.

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  2. Are there any other errors in the event log, not related to terminal services? We need to determine if this is a problem with Terminal Services, or with the RPC service.

    I have often seen this error 'TCP/IP NetBIOS Helper' service running? I've often seen the fact that this service was stopped cause this error.

    The fact that you have an error accessing your group policy file may be related. One thing you can try is to check if "File and Print Sharing" is enabled on the adapter your trying to RDP too, if its not, turn it on and see if you can connect then.

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  3. I'm having the same problem. Do you find an answer for this?

    I found this link http://support.microsoft.com/kb/555839 that says

    There can be a few reasons for this problem:

     1. Incorrect DNS settings.

 2. Incorrect Time and Time zone settings.

 3. The "TCP/IP NetBIOS Helper" service isn't running.

 4. The "Remote Registry" service isn't running.

    I have checked all of these and file and print sharing and still get the error.

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  4. Check it is accessible the Domain controller by \\<domain Controller>
    Check the date, time and Time Zone
    Check if any AV/firewall is blocking the traffic(software/hardware) or any traffic filtering device block the traffic

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