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Accepted
Joe
Asked: 2020-06-11 06:30:12 +0800 CST

Print Spooler Crashing After KB4561608 with Ricoh Printers

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I have a few computers that received the June update for windows 10 1809 that are now unable to print and event viewer is logging the following error:

    Log Name:      Application
Source:        Application Error
Date:          6/10/2020 10:14:13 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      xxxxx
Description:
Faulting application name: rundll32.exe_printui.dll, version: 10.0.17763.1, time stamp: 0x9816818b
Faulting module name: gdi32full.dll, version: 10.0.17763.1282, time stamp: 0xf9833b72
Exception code: 0xc000041d
Fault offset: 0x0000000000079de0
Faulting process id: 0x2134
Faulting application start time: 0x01d63f3166e8602b
Faulting application path: C:\WINDOWS\system32\rundll32.exe
Faulting module path: C:\WINDOWS\System32\gdi32full.dll
Report Id: 421704c0-6592-4c05-9063-e8f915744f9f
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-06-10T14:14:13.459240800Z" />
    <EventRecordID>79590</EventRecordID>
    <Channel>Application</Channel>
    <Computer>xxx</Computer>
    <Security />
  </System>
  <EventData>
    <Data>rundll32.exe_printui.dll</Data>
    <Data>10.0.17763.1</Data>
    <Data>9816818b</Data>
    <Data>gdi32full.dll</Data>
    <Data>10.0.17763.1282</Data>
    <Data>f9833b72</Data>
    <Data>c000041d</Data>
    <Data>0000000000079de0</Data>
    <Data>2134</Data>
    <Data>01d63f3166e8602b</Data>
    <Data>C:\WINDOWS\system32\rundll32.exe</Data>
    <Data>C:\WINDOWS\System32\gdi32full.dll</Data>
    <Data>421704c0-6592-4c05-9063-e8f915744f9f</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

This problem seems to only affect Ricoh printers. Any idea what the fix is other than removing the update?

windows print-server

3 Answers

  1. Best Answer

    Some discussion elsewhere indicates this only affects PCL5 drivers, not PCL6 or PS. Can you try a different driver for the Ricoh printers?

    • 4

  2. I'm having the same issue, even with the latest PCL6 drivers for our Ricoh printer. Removing KB4560960 resolved the issue.. This is the equivalent update for build 1903.

    • 2

  3. Also KB4557957 cause the problem. Removing it resolve the problem.

    • 0