We have an Amazon Connect call centre we're setting up. Currently, we can make outbound calls and re-direct calls to agents on phone numbers ONLY for landlines, it won't recognise/call mobile numbers.
Is this a free tier limitation (dev environment) or something we have configured wrong? How do I troubleshoot this?
Which country? We had to raise a support request to enable calling to some non-default countries. Now it works for mobiles just fine.
You can do it through the "Service Limit Increase" support request which doesn't require a support plan.