We have two Synology Rackstation RS2418RP+'s and for a separate project we needed to add some more disk to them. We purchased a pair of RX1217RP's as according to Synology these are compatible.
I received them yesterday and set about racking and connecting them.
I've connected one box up with it's supplied connection cable and added some power to both CPU's and the box beeps, the connection light goes green and that's it. I can't see the expansion in the Synology admin console, the drives don't spin up and all I have is a green power light on the front.
I've tried connecting the second box too and this behaves exactly the same.
I've reported the issue with Synology tech support and so far the best they've come up with is that I should test both sets of hard drives individually using the manufacturers test tools! To say I'm un-impressed is an understatement.
Anyone experienced this and have any tips for what I can try next ?
Right having finally freed up the rackstation from the backup server, I upgraded the Rackstation OS and it rebooted itself... I can now see the RX1217 in storage manager.
So to my original question for Synology support... do I need to reboot this for it to see the disks? Err YES!
Good old turn it off turn it on saves the day !