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Frosty
Asked: 2021-04-10 05:48:23 +0800 CST

Exchange 2019 Archive Policy moves items to Recoverable Items Folder

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So we have 3 Exchange 2019 servers in our environment. Two of them are DAG servers storing mailboxes, third is archive mailboxes only.

For most users everything works fine, however there are few, where all items marked with archive retention tags are moved to inplace archive mailboxes, but straight to "Recoverable Items" folder (found this by exporting user archive to pst).

What's interesting, if I move archive mailbox to the same database, as mailbox connected to it, everything works fine.

Of course I checked all the retention tags set by user.

Here is how it looks if i use Get-MailboxFolderStatistics

[email protected]\Folder nadrzędny magazynu informacji - 290.1 MB (304,214,249 bytes) (root folder)

[email protected]\Recoverable Items - 1.467 GB (1,575,517,001 bytes)

Tried creating new inplace archive mailbox, repairing, moving to different DB - nothing.

Any ideas, Guys?

Edit: I have found that this problem occurs only when mailbox is on different SERVER than archive

exchange archive exchange-2019

1 Answers

  1. Whose "Recoverable Items" folder did these emails reach to? The primary mailbox or the archive mailbox?

    Were emails removed immediately since they were sent(Move to the Recoverable Items folder)? Or they were saved for one or more days and then be deleted?

    If the emails went straight to "Recoverable Items", it seems that these items have been Delete and Allow Recovery(Retention actions). Did you add a retention tag(which is like the following snapshot) in the retention policy which was applied by your mailboxes?

    enter image description here

    For further troubleshooting, please provide the retention policy which was applied by your mailboxes and its retention tags by running the following commands and viewing the following interface:

    Get-Mailbox <MailboxIdentity> | fl RetentionPolicy

Get-RetentionPolicy "<Retention Policy Name>" | fl Id, RetentionPolicyTagLinks

    enter image description here

    enter image description here

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