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bugmagnet
Asked: 2021-09-30 19:28:37 +0800 CST

How do I restore internet connectivity in cloned Azure VM

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We cloned a VM (with significant help from an MS tech). It now sits on 52.158.131.150 and is supposed to be the new home for HOPL. However, things aren't going so well.

We've pointed hopl.info to the new IP address, but when I tracert to the new address it goes nowhere. Pinging times out. Browsing times out.

When I run the Network Diagnostics from inside the VM I get the following dialog: enter image description here. Obviously, power-cycling the broadband modem isn't a thing in this situation. What should I be looking for and where?

azure azure-networking

1 Answers

  1. Went into the Azure portal, raised a New Support Request (took a while to find the right Service type), enter image description here, filled out the diagnostic panel (funny spelling for diagnostic), enter image description here, and got told that there was a firewall rule blocking traffic. Fixed that and now HOPL is back online!

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