We are fully onboard with the modern mobile device management dream. Managing PCs with Intune and onboard them using Autopilot. These PCs are purchased with a clean install of Windows. For those we are migrating, we install a clean copy. When a PC moves between users or roles, we Wipe / reset it. We also rely on Windows Update to maintain its drivers (see Drivers 101). Normally, this works great. However, we have recently found a couple new models who's NIC and hard drive drivers are missing after a Windows reset. I am assuming the difference must either be:
- Those that fail had a class of driver pre-installed that does not survive the wipe.
- Or, for those that do work, Windows must have a default driver.
Does anyone know what the difference is or how to determine this? Bonus points for documentation I can share with our hardware vendor.
The basic input and output devices drivers will be survive easily, like USB, Mouse, Keyboard, Monitor etc.