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Greg B
Asked: 2011-02-11 02:04:43 +0800 CST

What are the KPIs of DNS Management?

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I've just read an old RFP and one of the questions was along the lines of "List the top 3 KPIs of DNS management".

As a web developer, I have a working knowledge of DNS but no idea what would be considered a KPI of managing a collection of domain names.

domain-name-system

1 Answers

  1. Best Answer

    Off the top of my head, and in no particular order:

    At the management level:

    • reliability of renewals process (don't allow your customers' domains to drop!)
    • time to register domains from order
    • change request response time (changing records, etc)

    At the network level:

    • response latency (you should answer quickly)
    • response reliablity (you shoudn't drop any responses)
    • distribution latency (how long for changes to be reflected in all authoritative servers)
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