Home / server / Questions / 265828
Accepted
Henno
Asked: 2011-05-04 05:14:35 +0800 CST

How to fix customer display pole that displays garbage?

  • 772

I have an Openbravo POS workstation with a customer display pole. The pole is VFD-860. When I click on the products on the Sales page of Openbravo, the display responds but displays garbage: enter image description here

When I turn the pole off and then on. I get this: enter image description here

So it is not exactly broken. Com port is correct because otherwise it would not respond at all.

There is a configuration utility with the pole but it is either the wrong version (it says it's for VFD660_460 but the documentation at http://bit.ly/iUbmpB says that VFD860 uses software which installs itself to Start menu > Programs > VFD-660_460) or there is some other problem because whatever choice I make there, after clicking Accept I always get Device Time Out error (even though I see another garbage character appearing onto the display the second I click Accept).

How to fix that?

port serial point-of-sale

1 Answers

  1. Best Answer

    Did you contact the vendor? It sounds like there is some kind of COM port issue, but really this is so specialized that your first point of contact would be your vendor's support line. I'm assuming you paid for the equipment, you should get some form of support.

    • 4