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ftc
Asked: 2012-11-28 09:52:51 +0800 CST

Exchange: One account does not get new e-mail in their Outlook inbox, but Outlook Web Access shows it

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I am responsible for a Microsoft Small Business Server 2003 serving e-mail via Exchange to a small company.

Yesterday, it appears everything was working fine. This morning, one account (the one that is used most intensively, of course) started to act "weird":

  • In Outlook 2010, no new e-mails appear in the Inbox. E-Mails that are (via automatic rules) being delivered to subfolders of Inbox, however, appear fine. Outlook says "all folders are up to date".

  • On iOS devices, it's pretty much the same picture: Subfolders of Inbox work fine, Inbox itself does not update. However, it appears that the process to fetch new e-mails in Inbox takes a long time and eventually says "the connection to the server failed".

  • Outlook Web Access, however, shows all e-mails (in the Inbox as well as in subfolders of Inbox)

While testing, I logged into this account from a computer that has never been logged in before, and started Outlook. It downloaded the content of all folders in a way that appears correct, except Inbox which appears totally empty. Subfolders of Inbox, again, work fine.

Sending e-mail appears to work fine.

All other accounts on the same server appear to work fine.

The event log on the server shows lots of those errors:

Source: Server ActiveSync Type: Error Event ID: 3005

Unexpected Exchange mailbox Server error: Server: [servername] User: [affected_username] HTTP status code: [400]. Verify that the Exchange maibox Server is working correctly.

The web server log shows the offending requests are

SEARCH /exchange-oma/[affected_username]/

and that indeed a status code of 400 is returned

The folder size of Inbox (without subfolders), as shown from the "folder properties", on the server, is shown as 5'669'022 kB.

Is it possible that this is "too big to handle", and all of the symptoms I'm seeing are a result of this?

exchange

1 Answers

  1. Best Answer

    So, there was not really a "simple" solution. The exact details stay unresolved.

    What we did, was setting up a new Exchange 2010 Server on a new machine (and, for good measure, an additional domain controller on yet another new machine), and then move the mailboxes from the Small Business Server to the Exchange 2010.

    When we got to the problematic mailbox, it refused to move with the following message:

    07.01.2013 19:01:07 [exchange-2010] Initializing folder hierarchy in mailbox 'Primary (76582dc1-1a82-428e-bd05-e1276800e425)': 105 folders total.
07.01.2013 19:01:17 [exchange-2010] Fatal error MapiExceptionPartialCompletion has occurred.
Error details: MapiExceptionPartialCompletion: Unable to copy to target. (hr=0x40680, ec=0)

   at Microsoft.Mapi.MapiExceptionHelper.ThrowIfErrorOrWarning(String message, Int32 hresult, Boolean allowWarnings, SafeExInterfaceHandle iUnknown, Exception innerException)
   at Microsoft.Mapi.MapiUnk.ThrowIfErrorOrWarning(String message, Int32 hr)
   at Microsoft.Mapi.MapiProp.CopyTo(MapiProp destProp, Boolean reportProgress, CopyPropertiesFlags copyPropertiesFlags, Boolean copySubObjects, ICollection`1 excludeTags)
   at Microsoft.Mapi.MapiProp.ExportObjectHelper(IMapiFxProxy dest, PropTag[] tags, CopyPropertiesFlags copyPropertiesFlags, Boolean useCopyProps)
   at Microsoft.Mapi.MapiProp.ExportObject(IMapiFxProxy fxProxy, CopyPropertiesFlags copyPropertiesFlags, PropTag[] excludeTags)
   at Microsoft.Exchange.MailboxReplicationService.LocalSourceFolder.Microsoft.Exchange.MailboxReplicationService.ISourceFolder.CopyTo(IFxProxy destFolderProxy, PropTag[] excludeTags)
   at Microsoft.Exchange.MailboxReplicationService.SourceFolderWrapper.<>c__DisplayClass1.<Microsoft.Exchange.MailboxReplicationService.ISourceFolder.CopyTo>b__0()
   at Microsoft.Exchange.MailboxReplicationService.ExecutionContext.Execute(GenericCallDelegate operation)
   at Microsoft.Exchange.MailboxReplicationService.SourceFolderWrapper.Microsoft.Exchange.MailboxReplicationService.ISourceFolder.CopyTo(IFxProxy destFolder, PropTag[] excludeTags)
   at Microsoft.Exchange.MailboxReplicationService.MailboxCopierBase.CopyFolderProperties(FolderRecWrapper folderRec, ISourceFolder sourceFolder, IDestinationFolder destFolder, FolderRecDataFlags dataToCopy)
   at Microsoft.Exchange.MailboxReplicationService.MoveBaseJob.<>c__DisplayClass36.<>c__DisplayClass38.<CreateFolderHierarchy>b__31()
   at Microsoft.Exchange.MailboxReplicationService.ExecutionContext.Execute(GenericCallDelegate operation)
   at Microsoft.Exchange.MailboxReplicationService.MoveBaseJob.<>c__DisplayClass36.<CreateFolderHierarchy>b__30(FolderRecWrapper folderRec, EnumFolderContext context)
   at Microsoft.Exchange.MailboxReplicationService.FolderMap.EnumSingleFolder(FolderRecWrapper folderRec, EnumFolderContext ctx, EnumFolderCallback callback, EnumHierarchyFlags flags)
   at Microsoft.Exchange.MailboxReplicationService.FolderMap.EnumSingleFolder(FolderRecWrapper folderRec, EnumFolderContext ctx, EnumFolderCallback callback, EnumHierarchyFlags flags)
   at Microsoft.Exchange.MailboxReplicationService.FolderMap.EnumSingleFolder(FolderRecWrapper folderRec, EnumFolderContext ctx, EnumFolderCallback callback, EnumHierarchyFlags flags)
   at Microsoft.Exchange.MailboxReplicationService.MoveBaseJob.<CreateFolderHierarchy>b__2f(MailboxMover mbxCtx)
   at Microsoft.Exchange.MailboxReplicationService.MoveBaseJob.ForeachMailboxContext(MailboxMoverDelegate del)
   at Microsoft.Exchange.MailboxReplicationService.MoveBaseJob.CreateFolderHierarchy(Object[] wiParams)
   at Microsoft.Exchange.MailboxReplicationService.CommonUtils.CatchKnownExceptions(GenericCallDelegate del, FailureDelegate failureDelegate)
Error context: --------
Operation: ISourceFolder.CopyTo
OperationSide: Source
Primary (76582dc1-1a82-428e-bd05-e1276800e425)
PropTags: [ContainerContents; FolderAssociatedContents; ContainerHierarchy; RulesTable; 1071710466]
--------
Folder: '/Top of Information Store/Inbox', entryId [len=46, data=00000000B55449F4D13FC54AAA4A5936050753AE01005896698ABF45814BA7D90A6A0EA2FEAF00000000329A0000], parentId [len=46, data=00000000B55449F4D13FC54AAA4A5936050753AE01005896698ABF45814BA7D90A6A0EA2FEAF0000000032970000]
07.01.2013 19:01:18 [exchange-2010] Removing target mailbox 'Primary (76582dc1-1a82-428e-bd05-e1276800e425)' due to an offline move failure.
07.01.2013 19:01:18 [exchange-2010] Relinquishing job.

    We took this as the final evidence that there is really something very wrong with that mailbox. So we deleted it on the old server, created a new one, and are now copying back all the needed mails, calendar entries, contacts, notes and todo items from Outlook.

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