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Asked: 2013-02-28 14:27:34 +0800 CST

Stuck on "removing managed software"

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At one time, I had the Software Installation feature in GPO set to install the Java 7 update 11 MSI installer. Then, I removed it with the removal method "immediately uninstall the software from users and computers".

Now, I have a windows 2008 R2 server that gets stuck on "removing managed software java 7 update 11".

Normally, I would bypass this by unplugging the network connection, doing a hard reset, starting back up, then running the Microsoft Fix It tool to remove any remnants of Java. However, the Fix It tool won't run on this operating system.

If I try to reinstall Java by running the MSI file, I get the message:

User 'SYSTEM' has previously initiated an install for product "Java 7 update 11'. That user will need to run that install again before they can use that product.

Error 1704. An installation for Java 7 update 11 is currently suspended.

If I run the installer a second time, it installs, and I can uninstall it from "programs and features" in the control panel.

However, at startup, I still get stuck on the "removing managed software" message.

What can I do? Can I cancel the uninstallation somehow? Or manually remove Java? (The JavaRa tool didn't work).

[edit]: Would this be an appropriate next step?

enter regedit and find navigate to the following:

HKLM\Software\Microsoft\Windows\CurrentVersion\Group Policy\Appmgmt

Then find the correct key, this is easy to do by looking at each key’s “Deployment Name“. Once you have found the correct key simply delete it and reboot. The computer will boot normally now and you can then remove the offending software via Control Panel.

Source: http://philipwilmot.co.uk/blog/2009/12/remove-failed-removal-of-deployed-software/

windows-server-2008

2 Answers

  1. Best Answer

    This did the trick:

    enter regedit and find navigate to the following:

    HKLM\Software\Microsoft\Windows\CurrentVersion\Group Policy\Appmgmt

    Then find the correct key, this is easy to do by looking at each key’s “Deployment Name“. Once you have found the correct key simply delete it and reboot. The computer will boot normally now and you can then remove the offending software via Control Panel.

    Source: http://philipwilmot.co.uk/blog/2009/12/remove-failed-removal-of-deployed-software/

    • 3

  2. Solution 1: Remove any in-progress installations.

    Launch Windows Registry Editor.

    Windows XP: Choose Start > Run, and type regedit in the Open textbox and click OK. Windows Vista: Choose Start then type regedit in the Search box and press return.

    Navigate to one of the following registry keys:

    32-bit editions of Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Inprogress

    64-bit editions of Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Installer\Inprogress

    If the Inprogress key exists, then delete it.

    Solution 2: Unregister and then reregister the Windows Installer Service.

    Unregister the Windows Installer Service

    Windows XP: Choose Start > Run. Type msiexec /unreg in the Search field and press Enter.

    Windows Vista: Choose Start, type msiexec /unreg in the Search field and press Enter.

    Register the Windows Installer Service

    Windows XP: Choose Start > Run. Type msiexec /regserver and click OK.

    Windows Vista: Choose Start, type msiexec /regserver in the Search field and press Enter.

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