cja

Asked: 2013-07-24 02:28:02 +0800 CST2013-07-24 02:28:02 +0800 CST 2013-07-24 02:28:02 +0800 CST

Outlook CRM plugin not syncing cases properly

We have CRM 2011 on premise.

One of our users sees more cases in the Active Cases view in Outlook than they do in the Active Cases view in Internet Explorer. The Active Cases view is unmodified from the default. This has been going on for a few weeks.

All his synchronisation settings look ok. There are no errors in the CRM eventlog on his machine.

How can I investigate?

Outlook CRM plugin not syncing cases properly

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Outlook CRM plugin not syncing cases properly

0 Answers