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CodeFanatic
Asked: 2014-05-13 23:24:23 +0800 CST

How to modify the default ticket create mask in OTRS?

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currently I am setting up a new instance of the Open Ticket Request System.

I wanted to know if it is possible to remove the To customer user: field in the ticket create mask, since we are not needing it.

otrs

1 Answers

  1. Best Answer

    It's a bit silly to be the default config IMO.

    You can set a default and remove the requirement to pick a queue in Sysconfig > ticket > Frontend::Customer::Ticket::ViewNew

    Edit both of the following : Ticket::Frontend::CustomerTicketMessage###QueueDefault - set it to your desired queue

    Ticket::Frontend::CustomerTicketMessage###Queue - set it to No

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