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Asked: 2015-05-22 07:40:53 +0800 CST

Redmine 500 Internal Server Error on My account page

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I used this method to install redmine

I installed redmine in /opt/redmine, and i checked my log in /opt/redmine/current/log/production.log

I recently upgraded from 2.5.2.stable.13345 to 2.5.3.stable.14266

My install info. Environment: Redmine version 2.5.3.stable.14266 Ruby version 2.0.0-p481 (2014-05-08) [x86_64-linux] Rails version 3.2.19 Environment production Database adapter Mysql2 SCM: Subversion 1.8.8 Git 1.9.1 Filesystem
Redmine plugins: redmine_agile 1.3.2 redmine_graphs 0.1.0 sidebar_hide 0.0.7

My tail of production.log

Completed 500 Internal Server Error in 42.6ms

ActionView::Template::Error (cannot load such file -- tzinfo/definitions/Europe/London):
1: <%= labelled_fields_for :pref, @user.pref do |pref_fields| >
2: <p><= pref_fields.check_box :hide_mail ></p>
3: <p><= pref_fields.time_zone_select :time_zone, nil, :include_blank => true ></p>
4: <p><= pref_fields.select :comments_sorting,[[l(:label_chronological_order), 'asc'],[l(:label_reverse_chronological_order), 'desc']] ></p>
5: <p><= pref_fields.check_box :warn_on_leaving_unsaved ></p>
6: < end %>
lib/redmine/views/labelled_form_builder.rb:42:in `time_zone_select'
app/views/users/_preferences.html.erb:3:in `block in         app_views_users_preferences_html_erb__1218068006107140812_70264432515560'
app/helpers/application_helper.rb:1050:in `labelled_fields_for'
app/views/users/_preferences.html.erb:1:in     `_app_views_users__preferences_html_erb__1218068006107140812_70264432515560'
app/views/my/account.html.erb:43:in `block in     app_views_my_account_html_erb_373455605642633520_70264429441020'
app/helpers/application_helper.rb:1043:in `labelled_form_for'
app/views/my/account.html.erb:9:in       `_app_views_my_account_html_erb__373455605642633520_70264429441020'

Everything seems to be working except for "My account" page.

I have found this problem other places, but no solutions

here

and here

The file it's looking for doesn't exist, but I am lost as to the solution. Any help is appreciated.

EDIT 1

After following the instructions below I have a new problem.

Web application could not be started

Cannot execute "/home/$USER/.rvm/gems/ruby-2.0.0-p481/gems/passenger-4.0.45/buildout/agents/SpawnPreparer": Permission denied (errno=13)

Application root
/opt/redmine/current
Environment (value of RAILS_ENV, RACK_ENV, WSGI_ENV, NODE_ENV and  PASSENGER_APP_ENV)
production
Ruby interpreter command

/home/$USER/.rvm/gems/ruby-2.0.0-p481/wrappers/ruby

User and groups

Unknown

Environment variables

Unknown

Ulimits

Unknown

I have looked all over for a solution to this, and I've checked my permission and owners on every file/directory involved. Everything is owned by the same user, and I've moved everything to 777 and nothing works.

ubuntu

1 Answers

  1. Best Answer

    Have you tried checking to see if the gem is actually installed? 

    gem list

    If it isn't installed, that's probably the problem.

    If you are in the same directory as your Gemfile, then you should be able to just use:

    bundle update

    If that doesn't work, then you can manually install it.

    Install information can be found here

    gem install tzinfo
gem install tzinfo-data

    Then you may need to restart your application server.

    • 2