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Felipe Donda
Asked: 2016-10-08 08:05:07 +0800 CST

Problems using disabled mailbox's email address as an alias on Exchange

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I have disabled a mailbox on exchange and added its email address as an alias for another mailbox. The alias is working fine when sending email from an external domain, but it isn't working when sending from the same domain. It returns the error: 

IMCEAEX-_o=Contoso+20Corp_ou=Exchange+20Administrative+20Group+20+28FYDIBOHF23SPDLT+29_cn=Recipients_cn=Magalhaes+20B+2E+20Souza+2C+20Mariana9ca@contosocorp.com
Remote Server returned '550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found'

The email address smtp:[email protected] is showing on the mailbox's addresses.

How can I fix this?

email exchange outlook exchange-2013

1 Answers

  1. Best Answer

    This is happening because the auto-complete cache in Outlook and Outlook Web App uses the x500 email address instead of the SMTP (also know as LegacyExchangeDN), and this address was not found as the error is saying.

    To avoid this you need to add the LegacyExchangeDN as a email address to the desired mailbox too. You can find the DN in the error message:

    Take this line: IMCEAEX-_o=Contoso+20Corp_ou=Exchange+20Administrative+20Group+20+28FYDIBOHF23SPDLT+29_cn=Recipients_cn=Magalhaes+20B+2E+20Souza+2C+20Mariana9ca@contosocorp.com

    1. Remove IMCEAEX-.
    2. Remove the @contosocorp.com at the end.
    3. Replace _ for /.
    4. Replace +XXfor the corresponding character on the ASCII table where XXis the Hexdecimal value. (Example: +2E = alt + 46 or .).
    5. Add X500: at the beginning.

    Commons appearances:

    • +20 = (blank space)
    • +28 = (
    • +29 = )
    • +2E = .
    • +2C = ,

    You will have something like this: X500:/o=Contoso Corp/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Magalhaes B. Souza, Mariana9ca

    Then you add it as another Email Address:

    Set-Mailbox administrator -EmailAddresses @{Add="X500:/o=Contoso Corp/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Magalhaes B. Souza, Mariana9ca"}

    Source: https://support.microsoft.com/en-us/kb/2807779

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