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Sverre
Asked: 2016-10-11 04:05:37 +0800 CST

how to do warranty lookup of HPE HDDs?

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I have had this problem a lot, and I was wondering if anyone knows the way to do this. WHAT information do I need to get my warranty lookup for HP(E) Harddrives for proliant servers. so. if you go to this webpage:

http://h20564.www2.hpe.com/hpsc/wc/public/home you can enter 3 pieces of information:

A) Product serial number. B) Product number (this one is only needed if (A) above is not enough). C) Country of purchase.

on the harddrive itself I see about 13 different numbers that could be Serial numbers or Product numbers, and nothing that seem to reflect country. (I have numbered them 1-13 on the screen shot below, please refer to that number if you can help me).

My HDD was purchased from a Norwegian Company, that has its storage/mother company in England, and I know they purchase these all over Europe if not the world.

does anyone has any good way for me to choose what number goes where?

example HDD (well SSD actually)

hard-drive hp-proliant hpe warranty

3 Answers

  1. The warranty on HP servers and equipment is tied to the server chassis, which has a 3-year manufacturer warranty.

    Basically, if it's inside the server and has an HP part number, it's typically covered.

    There's no need to provide individual hard drive information beyond the Spare Part number to HP support.

    But for this particular drive, the standard warranty is 3 years.

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  2. Best Answer

    S/N = Serial Number

    P/N = Product Number

    So in this case, it's 1 and 8. There is a second product number (4) for some reason, but the one you need is the one with the barcode. The barcode is there so you can quickly scan SN and PN.

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  3. HPE's warranty is mainly link to the server. If additional part is installed in the server,it covers with the server warranty or part warranty, what comes later.

    eg. Server has 3 year warranty. User installed a separately purchased HDD after one year, which the hard drive has 3 year warranty. If the disk failed customer has two ways to get the warranty replacement.

    1) for the next two years, report the issue to HPE support with the serial number+part number of the server and the spare part number[13] (SPN/replace with HP spare) of the hard drive.

    2) after the second year (when the server warranty expires), report the issue to the HPE support with the serial number[11]+part number[12] of the hard drive and the spare part number[13] of the hard drive.

    Note: You don't have to remove the hard drive from the bay, to get the spare part number of the hard drive. Its marked on the sticker, pasted on top of the handle of the hard drive. It is the number next to the capacity mark of the sticker. In older servers it has the format of xxxyyy-001 and in newer servers it has the format of xxxyyy. For all the other parts part number has the format of xxxyyy-001

    The warranty link https://support.hpe.com/hpsc/wc/public/home only provide the warranty information of the server. Need to select the country of purchased and serial/Part number of the server. Though this is a late answer, this might help some.

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