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Jon Schneider
Asked: 2016-10-26 09:41:53 +0800 CST

Why does my created Amazon IAM user get "We can not find an account with that email address" when trying to log in?

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In the Amazon IAM Management Console, I created a new IAM user, and assigned that user permissions and a password.

However, when an attempt to log in with that new IAM user is made via the Amazon AWS login page at https://console.aws.amazon.com/console/home, an error occurs:

There was a problem

We can not find an account with that email address

Why can't my IAM user log in successfully?

amazon-web-services amazon-iam

1 Answers

  1. Amazon IAM users can't log in through the main Amazon AWS login page.

    Instead, they need to use a custom login URL which is displayed at the top of your IAM Dashboard page. That link is labeled "IAM users sign-in link", and is of the form:

    https://AWS-account-ID-or-alias.signin.aws.amazon.com/console

    Using that account-specific IAM login form, the user should be able to log in successfully.

    Reference: http://docs.aws.amazon.com/IAM/latest/UserGuide/id_users_sign-in.html

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