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Slipeer
Asked: 2016-11-11 04:58:21 +0800 CST

Windows 10 RDP client crash when printing through RDP printer redirection

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We are deploying Windows 10 1607 across our company and we are currently having an issue with printers not redirecting over Remote Desktop to a Windows 2012 R2 server:

  1. Printing crashes the RDP client.
  2. The session remains disconnected on the Terminal Server.
  3. The broken print job remains in the print queue.

Older clients (Windows 7) work fine with the same server.

Disabling Easyprint fixes the problem with Windows 10, but is not a complete solution: we have many different printer models from different vendors; we need to make EasyPrint work.

terminal-server printing rdp windows-10 windows-server-2008-r2

2 Answers

  1. Best Answer

    See if this hotfix helps:

    https://support.microsoft.com/en-us/kb/2916266

    Symptoms
    When you print a large document from a Remote Desktop Services (RDS) session by using the Easy Print feature in Windows 8.1, Windows Server 2012 R2, Windows 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1, the Mstsc.exe process crashes.

    Also, make sure both the terminal server and the clients have all the latest updates installed.

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  2. Make sure the printer driver is up to date on the client machine as you use a newer OS.

    Keep in mind that some printer hardly support TS Easy print. (some thread like there show it too)

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