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Ryan Griggs
Asked: 2017-01-01 19:42:11 +0800 CST

XenServer guest crashes upon connection to console

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Background: XenServer 6.5 with Windows 10 guest, Windows XP guest, and 2 Linux guests.

Has been running fine for 2+ months.

Yesterday, when I opened XenCenter and clicked the Windows 10 client's Console tab, the client apparently froze. (Or the graphics driver crashed, I can't tell.) LogMeIn and Splashtop both lose their connections.

The Linux and Windows XP guests don't exhibit this behavior.

I had to do a Force Reboot on this guest to get it back. Still can't click its Console without losing all remote connections (LogMeIn and Splashtop) and requiring a Force Reboot.

Any ideas how to troubleshoot and/or fix this? (I posted on the Citrix forum but Tobias hasn't had a chance to reply yet)

Thanks!

xenserver windows-10 xencenter

1 Answers

  1. Please configure your xenserver console to be in native mode. You can change the behavior before clicking the VM.

    Remove that option in red and ne sure the one over is check

    enter image description here

    By default it use RDP, and if an install in the windows corrupted the monitor driver you can have this issue as your logmein seem affected too.

    In your xenserver you could in the cli run xe task-list and validate if multiple connection to the console exist too. You can cancel all by using xe task-cancel uuid=idFoundByLaterCommand

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