Situation:
- Exchange server 2010
- Outlook 2016
Email account when added to Outlook automatically adds a few shared mailboxes.
I want to backup (create PST) one of these shared mailboxes.
However when exporting the shared mailbox to PST via Outlook it fails with an "Unknown Error."
Via Exchange server 2010 itself I've tried the New-MailboxExportRequest (even with -BadItemLimit 9 and -MRSServer ) but the PST created there is smaller compared to the one that Outlook 2016 created till it failed. So I think the New-MailboxExportRequest just stops when it fails, but I have no idea if it is incomplete, successful etc... (I guess incomplete because it is smaller?)
Via C:\Users\wst.WINKING\AppData\Local\Temp\Outlook Logging I used tracerpt foo.etl to see the log file and this is the result:
Files Processed:
Outlook-20180605T0831020847.etl
Total Buffers Processed 909
Total Events Processed 375535
Total Events Lost 0
Start Time dinsdag 5 juni 2018
End Time dinsdag 5 juni 2018
Elapsed Time 2777 sec
+-------------------------------------------------------------------------------------------------------------------------+
|Event Count Event Name Task Opcode Version Guid |
+-------------------------------------------------------------------------------------------------------------------------+
| 1 EventTrace 0 PartitionInfoExtension 2 {68fdd900-4a3e-11d1-84f4-0000f80464e3}|
| 1 EventTrace 0 Header 0 {68fdd900-4a3e-11d1-84f4-0000f80464e3}|
| 4 8 0 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 174885 1 0 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 87423 6 2 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 87423 6 1 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 8 0 1 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 9 0 2 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 150 0 0 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 117 8 2 0 {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
| 3872 8 0 0 {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
| 121 8 1 0 {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
| 21320 6 0 0 {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
| 1 0 0 0 {2adf8e23-0af9-43c9-ba4c-952ee130540d}|
| 56 1 0 0 {2adf8e23-0af9-43c9-ba4c-952ee130540d}|
| 12 0 0 0 {aa8fa310-0939-4ce3-b9bb-ae05b2695110}|
| 2 1 0 0 {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
| 83 13 0 0 {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
| 25 3 0 0 {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
| 12 10 0 0 {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
| 10 6 0 0 {d8d0510d-3f14-4da9-a096-b9c7ad386da0}|
+-------------------------------------------------------------------------------------------------------------------------+
+---------------------------------------------------------------------------------------------------------+
|Event Count Event Name Event ID Version Guid |
+---------------------------------------------------------------------------------------------------------+
| 1 EventTrace 0 0 {68fdd900-4a3e-11d1-84f4-0000f80464e3}|
| 1 EventTrace 0 2 {68fdd900-4a3e-11d1-84f4-0000f80464e3}|
| 87423 3 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 87423 4 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 2 194 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 1 255 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 21844 256 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 21874 258 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 21874 259 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 21870 260 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 4 262 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 4 264 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 1 266 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 1 267 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 21850 269 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 9 271 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 2 313 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 4 317 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 10 327 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 21844 373 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 1 381 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 21844 387 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 21844 388 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 1 395 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 1 6020 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 2 6030 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 2 6031 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 1 21000 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 1 21001 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 1 21002 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 40 21003 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 1 21005 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 105 21009 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 8 21012 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 9 21013 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 1 21014 0 {691e1c12-2693-4d4a-852c-7478657bbe6e}|
| 21320 5 0 {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
| 12 301 0 {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
| 13 302 0 {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
| 25 303 0 {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
| 92 304 0 {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
| 3733 305 0 {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
| 89 306 0 {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
| 1 307 0 {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
| 15 309 0 {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
| 16 310 0 {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
| 89 311 0 {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
| 25 314 0 {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
| 56 800 0 {2adf8e23-0af9-43c9-ba4c-952ee130540d}|
| 1 2001 0 {2adf8e23-0af9-43c9-ba4c-952ee130540d}|
| 4 311 0 {aa8fa310-0939-4ce3-b9bb-ae05b2695110}|
| 4 332 0 {aa8fa310-0939-4ce3-b9bb-ae05b2695110}|
| 4 345 0 {aa8fa310-0939-4ce3-b9bb-ae05b2695110}|
| 8 151 0 {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
| 1 163 0 {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
| 16 177 0 {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
| 11 213 0 {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
| 1 216 0 {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
| 1 243 0 {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
| 2 363 0 {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
| 22 615 0 {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
| 18 623 0 {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
| 41 628 0 {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
| 1 635 0 {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
| 10 25338 0 {d8d0510d-3f14-4da9-a096-b9c7ad386da0}|
+---------------------------------------------------------------------------------------------------------+
I can't find any details about these event id's.
When opening the etl with Event Viewer I see that event id 21013 is an Error. and same with event id 21003 and 21012. These errors occur but I can't find any details about these 3 event id's.
Any idea how to correctly export the complete shared mailbox data to PST? (or to figure out which item is creating the failure?)
After running "New-MailboxExportRequest" cmdlet, you can run the following command to verify if the the progress of export request is successful :
Try to remove the mailbox that you have full access permission from Outlook. Then you need to create a new Outlook profile and resync this account in Outlook. Do the mailbox export again to have a try. If the Cached mode doesn't work properly, try Outlook Online mode to do the export.