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marsh-wiggle
Asked: 2019-01-10 00:34:49 +0800 CST

APC UPS Powerchute | "The installer is unable to locate an APC battery"

  • 772

Under Windows 10, I connected an APC UPS via USB. In case of a power failure, the servers are shut down by a script.

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Installing the APC Powerchute I get the error message The installer is unable to locate an APC battery .... The software can not be installed. The recommended troubleshooting does not show any abnormalities.

  • The UPS is shown in the device manager
  • Using USBDeview by nirsoft (which is recommended by APC to troubleshoot this problems), does not show any errors.
windows

2 Answers

  1. Best Answer

    There are two versions of Powerchute. The Personal Edition and the Business Edition. The personal Edition does not recognize the professional UPS.

    Download and use the Powerchute Business Edition.

    • 4

  2. You may need to disable the Power service from Services and then restart your computer.

    After doing this it allowed me to successfully install the software.

    • 0