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Dayton Brown
Asked: 2011-02-03 08:36:11 +0800 CST

RequestTracker on Ubuntu 10.10 server. Apache won't start

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Having issues getting RT to run on Ubuntu. I followed the steps here but am running into a problem where apache doens't start after pasting in the following lines in the sites-available/default file.

Include /etc/request-tracker3.8/apache2-modperl2.conf
RedirectMatch ^/$ /rt

The apache2 error log has the following line.

[Wed Feb 02 11:14:25 2011] [error] Can't locate Apache/DBI.pm in @INC (@INC contains: /usr/local/share/request-tracker3.8/lib /usr/share/request-tracker3.8/lib /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2) at (eval 4277) line 3.\n

I'm guessing (hoping actually) that this is a simple fix, but I'm kind of lost.

Thanks,

linux ubuntu request-tracker

1 Answers

  1. Best Answer

    Well it's a simple error: You either don't have the Apache::DBI perl module installed, or it's not in Perl's @INC search path.

    Make sure that the libapache-dbi-perl package is installed (apt-get install libapache-dbi-perl) -- This should probably be a dependency of any RT packages, but it's possible it was left out.
    If the package is installed find out where it's putting itself by using dpkg -L libapache-dbi-perl and ensure that it's in the perl @INC path list.

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