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Skaughty
Asked: 2009-07-17 06:30:51 +0800 CST

Outlook 07 Email Not Sending

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I have a user using Outlook 07 on a Windows XP SP3 machine. The computer is also using McAfee anti virus. If the user sends email it seems to work fine. Then they will export all of the company pay stubs from Quickbooks enterprise solutions 9.0, 60 emails go into Outlook outbox, and about 35 will send. The rest just sit in the outbox. They are italic but not bold like usual. The only way to get them to send is to close outlook, and reopen it. This will send 2-3, then repeat. Moving the mail to drafts, the re-sending does nothing. Our mail server is off-site and not linked to our domain. Just using good old POP3 and SMTP.

email outlook-2007

5 Answers

  1. I had a similar issue and this fixed it:

    Go to the send receive option under tools > options > mail setup > Send/Receive then editing the send receive group to not include the outbox in the send receive process. Then close Outlook, open Outlook back up and reset the outbox to be part of the send receive process.

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  2. Check out the MS article below on troubleshooting e-mail.

    http://support.microsoft.com/kb/813514/en-us

    I am guessing the mail server he is trying to send through has a limit on how many messages you can send at a time.

    Check if any error messages are being returned while the messages are sending.

    If this is the problem I can only suggest:

    • If you also admin the mail server, change the setting or bypass it for this user or,
    • Find a way to throttle the number of messages or spread them over a longer time period.

    UPDATE - many people answering this problem mention anti-virus scanners causing problems. Try disabling the antivirus, sending the big batch of e-mails. If the problem persists, you've ruled it out. If not, you've found the issue.

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  3. Have you tried turning on logging in Outlook to see if that gives any useful info?

    Tools... Options... Other... Advanced Options... Enable Logging.

    After restarting Outlook, the log file can be found in:

    C:\Documents and Settings\UserName\Local Settings\Temp\outlook logging\
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  4. If you're using McAfee 8.7, then there may be a setting you have to tweak. In the Access Protection component, look at its properties and navigate to the "Anti-virus Standard Protection" category. There you may have to uncheck the Block function for the "Prevent mass mailing worms from sending mail" rule.

    However, it may be a good idea to turn it back on after you send your emails.

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  5. In reference to disabling the McAfee AV. We have had a time since upgrading to Office 2007. McAfee 8.5i has had various issues with Outlook 2007. Disabling the McAfee plugin in Outlook, while not recommended, always did the trick.

    If this were the RnR section of Craigslist I would say that I am fed up with bloated AV software mucking up my machines and then not doing its job....(apologies for that)

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